Online - Client Services Coordinator

Wanderwell Collective; Atlanta (GA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Training provided

Remote flexibility

Supportive team environment

Growth opportunities

Online tools access

Job summary

Wanderwell Collective seeks a detail-oriented Client Services Coordinator to assist clients with planning, booking coordination, and thoughtful travel support. This remote role emphasizes excellent communication and reliable service, with flexibility to manage your own schedule.

You will handle inquiries via email, phone and messaging, gather trip preferences, dates and options, and maintain accurate client notes.

Qualifications

• Clear written and verbal communication across email, phone, and chat (≤140 chars).
• Experience coordinating travel or planning tasks is a plus (≤140 chars).
• Proficient with online tools and data entry (≤140 chars).

Responsibilities

• Assist clients with planning, booking details, and trip options (≤140 chars).
• Respond to inquiries via email, phone, and messaging (≤140 chars).
• Maintain accurate client and booking notes in systems (≤140 chars).
• Collaborate with the team to ensure a smooth travel experience (≤140 chars).

Skills

Excellent communication

Remote work capability

Organized and detail-oriented

Customer-focused

Job description

We are seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a remote, flexible work environment.

Responsibilities

• Assist clients with general questions, planning support, and coordination of booking details
• Provide excellent customer service through email, phone, and messaging
• Support clients with organizing trip preferences, dates, and experience options
• Help gather information needed for itineraries, reservations, and service selections
• Maintain accurate client and booking notes within our systems
• Communicate professionally to ensure a smooth, positive travel-related experience
• Stay informed about available destinations, suppliers, and service offerings
• Support follow-up, confirmations, and administrative tasks
• Work collaboratively with the team to ensure client satisfaction

Skills & Qualifications

• Strong communication and customer service skills
• Ability to work remotely and manage your own schedule
• Organized, detail-oriented, and comfortable using online tools
• Professional, reliable, and self-motivated

What We Provide

• No prior experience required — full training provided
• Comprehensive training and ongoing support
• Access to online tools, systems, and resources
• Flexible remote schedule
• One-on-one guidance to help you grow
• Supportive team environment

Work Environment

This remote role offers flexible hours and involves assisting clients with planning needs, coordinating details, and helping create smooth, enjoyable experiences. This position is performance-based and ideal for individuals who enjoy travel-related work and independent scheduling.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.