Live Chat Agent

Andersen Company; Utqiaġvik (AK); On-site; USD 25,000 - 39,000; Full time

Job summary

Andersen Company in Utqiaġvik, Alaska is seeking a proactive Live Chat Agent to deliver real-time support to customers via chat channels. The successful candidate will handle inquiries, resolve issues, and maintain a positive brand experience while working on-site.

You will respond promptly to chat requests, troubleshoot problems, document interactions in the CRM, and collaborate with cross-functional teams to ensure fast, accurate resolutions.

Qualifications

• 2–7 years of customer service or live-chat experience.
• Proficiency with major live chat platforms (Zendesk Chat, Intercom, LivePerson).
• Excellent written communication with strong grammar and spelling.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Demonstrated problem-solving aptitude and a customer-first mindset.
• High-speed internet connection and a quiet workspace for on-site operations.

Responsibilities

• Respond to inbound chat requests promptly, adhering to service level agreements.
• Diagnose and troubleshoot customer problems, escalating complex cases when necessary.
• Document interactions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Maintain up-to-date knowledge of product features, policies, and procedures.
• Collaborate with support, sales, and technical teams to ensure seamless issue resolution.
• Provide feedback on recurring issues to drive process improvements.

Skills

Customer service

Live chat support

Time management

Problem solving

Customer-first

Written communication

Excellent writing

Tools

Zendesk Chat

Intercom

LivePerson

Job description

About the role

We are seeking a proactive Live Chat Agent to deliver real‑time support to our customers via chat channels. The successful candidate will handle inquiries, resolve issues, and maintain a positive brand experience while working on‑site.

Key responsibilities

• Respond to inbound chat requests promptly, adhering to service level agreements.

• Diagnose and troubleshoot customer problems, escalating complex cases when necessary.

• Document interactions accurately in the CRM system.

• Identify opportunities to upsell or cross‑sell relevant products and services.

• Maintain up‑to‑date knowledge of product features, policies, and procedures.

• Collaborate with support, sales, and technical teams to ensure seamless issue resolution.

• Provide feedback on recurring issues to drive process improvements.

Required qualifications

• 2–7 years of experience in customer service or live‑chat support.

• Proficiency with major live chat platforms (e.g., Zendesk Chat, Intercom, LivePerson).

• Excellent written communication skills with strong grammar and spelling.

• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.

• Demonstrated problem‑solving aptitude and a customer‑first mindset.

• High‑speed internet connection and a quiet workspace for on‑site operations.

Nice to have

• Experience with CRM tools such as Salesforce or HubSpot.

• Familiarity with basic HTML/CSS for formatting chat responses.

• Previous experience in a SaaS or e‑commerce setting.

• Multilingual abilities.