Payment Specialist

Dollar Bank; Green (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dollar Bank is seeking a detail-oriented Payment Specialist I to support loan servicing by preparing payoff information, applying funds, and maintaining records. You will handle mail, imaging tasks, and satisfy regulatory requirements while ensuring timely, dependable service to customers and partners.

The role emphasizes accuracy, organization, and the ability to work both independently and within a team to grow with a trusted community bank.

Qualifications

• Proficient math skills including amortization and payoff calculations.
• Notary certification or ability to obtain Notary certification quickly.
• Bookkeeping or accounting background is helpful.
• Familiarity with loan servicing systems such as Sagent/LoanServ is beneficial.

Responsibilities

• Process payoff requests and issue payoff statements accurately.
• Process payoff funds and related transactions.
• Prepare satisfactions and maintain records.
• Handle incoming mail and scanning duties, maintain filing system.
• Post payoffs, payments, and various other transactions.
• Ensure compliance with company procedures and regulatory requirements.
• Support customers and partners with timely, dependable service.

Skills

Math skills

Notary certification

Bookkeeping

MS Office

Windows

Record keeping

Education

High School Diploma/GED

Associate degree

Tools

LoanServ

Job description

Join Dollar Bank as a Payment Specialist I and be part of a team that takes pride in accuracy, service, and doing things the right way. In this role, you will support key loan servicing activities by preparing payoff information, applying funds and transactions, completing satisfaction-related work, maintaining records, and assisting with mail and document imaging. You will help ensure customers, business partners, and regulatory requirements are supported with timely, dependable service. This is a great opportunity for someone who is detail-oriented, organized, and looking to grow with a trusted community bank.

Education and Experience Requirements

• High School Diploma/GED required. Associate degree preferred.
• Proficient math skills including the ability to amortize post loan payments and calculate payoff figures
• Bookkeeping or accounting background helpful.
• Knowledge of general mortgage regulations and Sagent/LoanServ or other loan servicing system helpful.
• Notary certification or ability to obtain Notary certification in a timely manner.
• Strong interpersonal skills and the ability to work effectively both independently and within a team environment.
• Proven time-management, multi-tasking, and prioritization skills.
• High degree of accuracy, attention to detail, and organizational skills.
• Ability to maintain confidentiality and privacy.
• Good written and verbal communication skills.
• Self-Motivated to meet and exceed goals and expectations.
• Proficient in the use of Windows, Microsoft Office, and Web Browsing.
• Technical aptitude to master and navigate all software and office equipment.
• Ability to work overtime as may be required.

Essential Functions

• Processing requests for payoff figures and issuing payoff statements.
• Processing payoff funds.
• Preparing satisfactions.
• Incoming mail, reports and record keeping.
• Scanning functions.
• Posting payoffs, payments, and various other transactions.
• Ensure department maintains compliance with company procedures, investor/insurer/guarantor guidelines, and state and federal regulatory requirements.
• Satisfy the needs of internal and external customers.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.