Online Aisles Lead: Customer Experience & Ops

Hy-Vee Inc; Topeka (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Hy-Vee Inc. in Topeka, KS is seeking an Aisles Online Service Lead to oversee daily operations, direct labor, and ensure accurate, timely order fulfillment in a fast-paced retail setting.

This hourly role requires night and weekend shifts, strong customer service, team leadership, and ability to manage workflow while upholding Hy-Vee standards.

If you're a natural leader who thrives in a busy store and cares about an outstanding shopper experience, join our Aisles Online team.

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed.
• Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control.
• Maintain in-house quality control including cleaning, proper handling of equipment and merchandise.
• Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
• Respond to questions and issues from employees and customers in a timely and professional manner.
• Maintain employee records and document employee interactions.
• Train new employees and complete employee performance and productivity reviews.
• Have authority to recommend employee disciplinary action.
• Attend and participate in team meetings as assigned.
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up

Skills

Team leadership

Customer service

Math skills

Communication

Organizational skills

Discretion with data

Problem solving

Education

High school diploma or equivalent

Six months related experience preferred

Job description

Hy-Vee Inc. in Topeka, KS is seeking an Aisles Online Service Lead to oversee daily operations, direct labor, and ensure accurate, timely order fulfillment in a fast-paced retail setting.

This hourly role requires night and weekend shifts, strong customer service, team leadership, and ability to manage workflow while upholding Hy-Vee standards.

If you're a natural leader who thrives in a busy store and cares about an outstanding shopper experience, join our Aisles Online team.