Aisles Online Service Lead: Customer-Focused Operations

Hy-Vee; Topeka (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Hy-Vee in Topeka, KS seeks an Aisles Online Service Lead to guide daily operations, supervise staff, and ensure accurate and timely order fulfillment. You will plan labor, maintain quality control, and communicate needs with supervisors to optimize efficiency.

The role emphasizes leadership, customer service excellence, and the ability to manage multiple priorities in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.
• Ability to stand and walk during shifts in a retail environment.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and resolving concerns.
• Supervise and direct the work of Aisles Online employees and plan labor for efficiency.
• Maintain in-house quality control and proper handling of equipment and merchandise.
• Communicate labor needs, receiving, storage, rotation, and delivery issues to supervisors.
• Train new employees and complete performance reviews; may recommend disciplinary action.
• Answer phones promptly and provide friendly, helpful service to customers.

Skills

Leadership

Customer Service

Supervision

Labor Planning

Mathematics

Communication

Organization

Discretion

Education

High school diploma or equivalent

Job description

Hy-Vee in Topeka, KS seeks an Aisles Online Service Lead to guide daily operations, supervise staff, and ensure accurate and timely order fulfillment. You will plan labor, maintain quality control, and communicate needs with supervisors to optimize efficiency.

The role emphasizes leadership, customer service excellence, and the ability to manage multiple priorities in a fast-paced retail environment.