Online Admissions Success Coach

hcu; Lynchburg (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Houston Christian University is seeking an Admissions Counselor to support the Pampell Online Division, guiding prospective students from application to acceptance of online programs.

The role emphasizes patient guidance, clear communication of policies, and proactive outreach to foster strong relationships with students while coordinating with university resources to ensure successful progression and enrollment.

Qualifications

• College degree from an accredited college/university.
• 3 years of experience in education related field preferred but not required.
• Ability to use PC and Mac systems to perform daily tasks.
• Must have a good work ethic and the ability to work with minimal supervision.
• Ability to work effectively with others.
• Excellent organizational, project, and time management skills.
• Adherence and support of the Houston Christian University statement of belief as required by the Preamble of the By-Laws of the university.
• Ability to work efficiently and accurately under tight deadlines.
• Ability to quickly learn and use specific business software and hardware.
• Ability to lift or move objects up to 25 lbs. – occasionally.
• Ability to sit – extended periods of time.
• Ability to stand for an extended period – occasionally.
• Ability to walk reasonable distances – occasionally.
• Ability to bend or stoop – occasionally.
• Ability to climb or reach overhead – occasionally.
• Ability to communicate via speech, hearing and sight – frequently.

Responsibilities

• Communicate admissions, academic, and administrative policies to prospective students and advise on next steps.
• Assist students in setting short-term goals and follow-up.
• Communicate necessary information about university resources to prospective students.
• Assist a student while utilizing several resources simultaneously.
• Provide accurate information to prospective students about their education opportunities at HCU.
• Utilize university resources to track student progress and outcomes.
• Provide customer service and support to prospective, new, and matriculated students.
• Use proactive outreach strategies to build strong relationships with the student population.
• Respond to emails and phone calls within 24 business hours, aiming for same-day responses.
• Handle special projects and temporary duties as assigned

Education

College degree from an accredited college/university

Job description

Houston Christian University is seeking an Admissions Counselor to support the Pampell Online Division, guiding prospective students from application to acceptance of online programs.

The role emphasizes patient guidance, clear communication of policies, and proactive outreach to foster strong relationships with students while coordinating with university resources to ensure successful progression and enrollment.