Online Admissions Counselor

hcu; Lynchburg (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Houston Christian University is seeking an Admissions Counselor to support the Pampell Online Division, guiding prospective students from application to acceptance of online programs.

The role emphasizes patient guidance, clear communication of policies, and proactive outreach to foster strong relationships with students while coordinating with university resources to ensure successful progression and enrollment.

Qualifications

• College degree from an accredited college/university.
• 3 years of experience in education related field preferred but not required.
• Ability to use PC and Mac systems to perform daily tasks.
• Must have a good work ethic and the ability to work with minimal supervision.
• Ability to work effectively with others.
• Excellent organizational, project, and time management skills.
• Adherence and support of the Houston Christian University statement of belief as required by the Preamble of the By-Laws of the university.
• Ability to work efficiently and accurately under tight deadlines.
• Ability to quickly learn and use specific business software and hardware.
• Ability to lift or move objects up to 25 lbs. – occasionally.
• Ability to sit – extended periods of time.
• Ability to stand for an extended period – occasionally.
• Ability to walk reasonable distances – occasionally.
• Ability to bend or stoop – occasionally.
• Ability to climb or reach overhead – occasionally.
• Ability to communicate via speech, hearing and sight – frequently.

Responsibilities

• Communicate admissions, academic, and administrative policies to prospective students and advise on next steps.
• Assist students in setting short-term goals and follow-up.
• Communicate necessary information about university resources to prospective students.
• Assist a student while utilizing several resources simultaneously.
• Provide accurate information to prospective students about their education opportunities at HCU.
• Utilize university resources to track student progress and outcomes.
• Provide customer service and support to prospective, new, and matriculated students.
• Use proactive outreach strategies to build strong relationships with the student population.
• Respond to emails and phone calls within 24 business hours, aiming for same-day responses.
• Handle special projects and temporary duties as assigned

Education

College degree from an accredited college/university

Job description

Reports to: Director, Online Admissions & Enrollment

Job Status: Non-Exempt

Position Summary

The Admissions Counselor serves the Pampell Online Division by assisting prospective students from their application to HCU online programs through acceptance.

Job Responsibilities

• Ability to communicate all admissions, academic, and administrative policies advising the student on necessary next steps.
• Assist students in setting short-term goals and follow-up with students
• Working knowledge of all university resources and the ability to appropriately communicate necessary information to prospective students.
• Ability to assist a student while utilizing several resources simultaneously.
• Be committed to providing accurate information to prospective students as they consider their education opportunities with HCU.
• Utilize university resources to track student progress and identify outcomes.
• Providing customer service and support to prospective, new, and matriculated students.
• Utilizing proactive outreach strategies to build strong working relationships with student population
• Responding to emails and/or phone calls within 24 business hours with the goal of same day.
• Special projects and temporary duties as assigned

Job Qualifications

• College degree from an accredited college/university.
• 3 years of experience in education related field preferred but not required
• Ability to use PC and Mac systems to perform daily tasks.
• Must have a good work ethic and the ability to work with minimal supervision
• Ability to work effectively with others
• Excellent organizational, project, and time management skills
• Adherence and support of the Houston Christian University statement of belief as required by the Preamble of the By-Laws of the university.
• Ability to work efficiently and accurately under tight deadlines
• Ability to quickly learn and use specific business software and hardware
• Ability to lift or move objects up to 25 lbs. – occasionally
• Ability to sit – extended periods of time
• Ability to stand for an extended period – occasionally
• Ability to walk reasonable distances – occasionally
• Ability to bend or stoop – occasionally
• Ability to climb or reach overhead – occasionally
• Ability to communicate via speech, hearing and sight – frequently

Physical Requirements

• Ability to occasionally lift or move objects up to 25 lbs.
• Ability to sit for prolonged periods of time.

Additional Information

Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit hc.edu.

The University is in the process of implementing its Ten Pillars vision (hc.edu/vision) and anticipates significant growth in student enrollment and university programs. The successful candidate will also be able to articulate a vision for the role of his or her discipline at HCU that is supportive of the Ten Pillars vision statement.

Houston Christian University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By-Laws of the University sets forth a statement of belief which each University employee is expected to support and personify. Your submittal of an application for employment indicates your acceptance and affirmation of these statements.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and requirements of personnel.

Disclaimer

Background checks are performed on every new hire. If your application is selected to continue with the interviewing process you will be required to submit a Background Check form. If you decline, your application may be denied. By proceeding with the online application you understand and accept this process.