Conference & Event Services Customer Service Specialist - Student Specialist

Ista Express Service GmbH; Oxford (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is recruiting a Conference & Event Services Customer Service Specialist – Student Specialist for the Summer 2026 term at Miami University in Oxford, Ohio.

You will welcome guests, check in and out guests in summer housing, and provide front desk style support for conferences and workshops. Applicants should have prior customer service or conference experience and be prepared to handle shifts, maintain a professional appearance, and communicate clearly

Qualifications

• Customer service or conference experience is preferred.
• Willingness to help out when unexpected needs arise.

Responsibilities

• Maintain a polished appearance and professional demeanor.
• Be punctual for scheduled shifts and arrange substitutes as needed.
• Concisely communicate information to guests and staff.
• Limit distractions and provide excellent customer service to conference attendees.
• Inform guests about conference arrangements, Miami University, and Oxford, Ohio.
• Check guests in and out of residence hall rooms, ensuring security procedures."
• Record information on housing rosters and reports.
• Relay information between shifts and with Conference Service Staff and Residence Hall housekeeping.

Skills

Customer service

Event coordination

Job description

Job Title

Conference & Event Services Customer Service Specialist -Student Specialist

Department

Conference Services Management JM

Worker Type

Student (Fixed Term)

Pay Information

For hourly student pay rates, please visit the Student Job Classification page on the Office of HumanResources website. For salaried student positions, contact thedepartment for pay information.

Duration of Appointment

Summer 2026 - May 15th - August 9th 2026

Maximum Scheduled Weekly Hours

1

Job Description Summary

Provide excellent customer service to guests assembled with us forconferences and workshops. Duties similar to those of a hotel frontdesk attendant. Welcome guests, Check in and Check out guests insummer housing, provide customer service support as needed.

Job Description

Essential Duties

• Maintain a polished appearance and professional demeanor.
  Be punctual for scheduled shifts. Once scheduled, you areresponsible for either working the shift or finding an approvedsubstitute. Communicate changes in your availability and requesteddays off, following deadlines.
  Thoroughly and concisely communicate information to guests andother staff members.
  Limit distractions when working, including visitors to your workarea and phone/computer distractions.
  Provide excellent customer service to guests assembled with us forconferences and workshops.
  Provide information to guests surrounding their conferencearrangements, Miami University and Oxford, Ohio.
  Follow established procedures to check guests in and out of theirresidence hall rooms, ensuring that security and safety measuresare performed when distributing and collecting guest roomkeys.
  Properly record information on housing roster and key reports
  Communicate information through the log book from one shift to thenext.
  Communicate information with the Conference Service Staff andResidence Hall Housekeeping Staff.

Required Knowledge, Skills, and Abilities

• Have the willingness to help out when unexpected needsarise.
• Prior customer service or conference experience ispreferred.

Posting Contact Information

Alicia Rizzo - [e-mail]

Additional Information

A criminal background check may be required. All campuses aresmoke- and tobacco-free campuses.

This organization participates in E-Verify.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or 513-529-3560.Questions and follow-ups regarding requests should also be directedhere.

Miami University Values Statement

MiamiUniversity is a scholarly community whose members believe thata liberal education is grounded in qualities of character as wellas of intellect. We respect the dignity of other persons, therights and property of others, and the right of others to hold andexpress disparate beliefs. We believe in honesty, integrity, andthe importance of moral conduct. We defend the freedom of inquirythat is the heart of learning and combine that freedom with theexercise of judgment and the acceptance of personalresponsibility.

For more information on Miami University’s mission and core values,please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer,encourages applications from protected veterans and individualswith disabilities. Miami University prohibits harassment,discrimination and retaliation on the basis of age (40 years orolder), color, disability, gender identity or expression, geneticinformation, military status, national origin (ancestry),pregnancy, race, religion, sex/gender, status as a parent or fosterparent, sexual orientation, or protected veteran status in itsapplication and admission processes, educational programs andactivities, facilities, programs or employment practices. Requestsfor reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy andsafe living, learning, and working environment, we encourage you toread Miami University’s Annual Security & Fire Safety Reportat: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics,and our drug and alcohol abuse and prevention program designed toprevent the unlawful possession, use, and distribution of drugs andalcohol on campus and at university events and activities. Thisreport also contains information on programs and policies designedto prevent and address sexual violence, domestic violence, datingviolence, and stalking. Each year, email notification of thiswebsite is made to all faculty, staff, and enrolled students.Written notification is also provided to prospective students andemployees. Hard copies of the Annual Security & Fire SafetyReport may be obtained from the Miami University Police Departmentat 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access allrelevant and applicable labor law information.