Conference & Event Services Student Manager - Master 1 Undergraduate

The Chronicle Of Higher Education, Inc.; Oxford (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Miami University is seeking a Conference & Event Services Student Manager for the summer term. The role supports visiting campus guests for summer camps and conferences, reporting to the Assistant Director for Conferences.

Senior staff may mentor on specific areas to develop expertise. The position requires enrollment at Miami University or another university for the coming semester, a valid driver’s license, and background check clearance.

Qualifications

• Must be enrolled at a university for the coming semester.
• Driver’s license required and pre-employment motor vehicle use agreement signed.
• Must successfully pass a background check.
• Availability for employment May 15th – August 9th 2026.
• Pre-summer office work availability may be evaluated.
• Limited training meetings in late April, early May.
• Prior customer service or conference experience preferred.
• Demonstrated attention to detail, professionalism, dependability, and communication skills.
• 30–40 hours per week; shifts 6–8 hours.
• Hours include mornings, afternoons, evenings, overnights and weekends.

Responsibilities

• Customer Experience Management – provide impeccable service to hotel guests, groups and attendees; ensure safety and respond to issues.
• Conference Management – assist with administrative prep for check-in; coordinate with dining, housing, facilities, and police.
• Business Management – gain proficiency with Iris Coordinator, CS Gold and Google for daily operations.
• Project Management – complete assigned projects thoroughly and efficiently.
• Employee Management – coordinate activities of conference service assistants.

Skills

Enrollment status

Driver’s license

Background check

Availability May–Aug 2026

Pre-summer office work

Training meetings

Customer service experience

Attention to detail

Time management

Communication skills

Education

Student enrollment at Miami University or other university

Tools

Iris Coordinator

CS Gold

Google tools

Job description

Job Title

Conference & Event Services Student Manager - Master 1Undergraduate

Department

Conference Services Management JM

Worker Type

Student (Fixed Term)

Pay Information

For hourly student pay rates, please visit the Student Job Classification page on the Office of HumanResources website. For salaried student positions, contact thedepartment for pay information.

Duration of Appointment

Summer. May 15th through August 9th 2026

Maximum Scheduled Weekly Hours

1

Job Description Summary

Customer service and conference management position hired tosupport visiting campus guests of summer camps andconferences.

The Conference Services Student Managers report to the AssistantDirector for Conferences. Senior Staff will be familiar with alltasks but one particular area may be assigned to further develop anexpertise and proficiency.

Essential Duties

• 1. Customer Experience Management - Providing impeccablecustomer service to the various hotel guests, summer conferencegroups and camp attendees. Ensuring a secure and safe environmentfor guests. Proactively managing guest experience while they are oncampus as well as reacting to issues that arise requiringsolutions.
• 2. Conference Management - Assist with the administrativeresponsibilities in preparation for check in of our groups.Coordinate services with various campus partners including dining,housing, physical facilities and university police.
• 3. Business Management - Gaining proficiency with computersystems, including Iris Coordinator, CS Gold and Google for dailymanagement of work.
• 4. Project Management - Complete assigned projects thoroughly,accurately and with efficiency .
• 5. Employee Management - Coordinate the activities ofconference service assistants in providing service to variousconference guests.

Required Knowledge, Skills, and Abilities

• Must be enrolled either at Miami University or anotherUniversity for the coming semester.
• Driver’s License required. Pre-employment Motor Vehicle UseAgreement signed and Hire Right driver approval.
• Must successfully pass a background check. Selected studentswill have to pass a fingerprinted state of Ohio background checkbefore hire.
• Availability for employment May 15th - August 9th 2026
• Will evaluate individual applicant availability for pre-summeroffice work to prepare for summer business.
• Limited training meetings during late April, early May
• Prior customer service or conference experience ispreferred.
• Demonstrated attention to detail, professionalism,dependability, and excellent communication skills. Provendecision-making abilities and self-direction.
• 30-40 hours per week; shifts will vary in length from 6-8hours
• Hours to include mornings, afternoons, evenings, over nightsand weekends.

Required Application Documents

Resume

Posting Contact Information

Alicia Rizzo

513-529-3771

[e-mail]

Additional Information

A criminal background check may be required. All campuses aresmoke- and tobacco-free campuses.

This organization participates in E-Verify.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or 513-529-3560.Questions and follow-ups regarding requests should also be directedhere.

Miami University Values Statement

Miami University is a scholarly community whose members believethat a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, therights and property of others, and the right of others to hold andexpress disparate beliefs. We believe in honesty, integrity, andthe importance of moral conduct. We defend the freedom of inquirythat is the heart of learning and combine that freedom with theexercise of judgment and the acceptance of personalresponsibility.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years orolder), color, disability, gender identity or expression, geneticinformation, military status, national origin (ancestry),pregnancy, race, religion, sex/gender, status as a parent or fosterparent, sexual orientation, or protected veteran status in itsapplication and admission processes, educational programs andactivities, facilities, programs or employment practices. Requestsfor reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy andsafe living, learning, and working environment, we encourage you toread Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics,and our drug and alcohol abuse and prevention program designed toprevent the unlawful possession, use, and distribution of drugs andalcohol on campus and at university events and activities. Thisreport also contains information on programs and policies designedto prevent and address sexual violence, domestic violence, datingviolence, and stalking. Each year, email notification of thiswebsite is made to all faculty, staff, and enrolled students.Written notification is also provided to prospective students andemployees. Hard copies of the Annual Security & Fire SafetyReport may be obtained from the Miami University Police Departmentat 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access allrelevant and applicable labor law information.