One-Stop Financial Aid Navigator

Brunswick-Community-College; Bolivia (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Brunswick Community College is seeking a One-Stop Financial Aid Counselor to support students in the One-Stop Student Service Center, helping them apply for and retain federal, state, and local grants and scholarships to pay for college.

The role includes counseling on aid applications, managing the Brunswick Guarantee Program, verifying eligibility, assisting with FAFSA data, and coordinating with Admissions, Business Office, and Advising to maintain accurate student records.

Qualifications

• At least one year of Financial Aid experience.
• Associate degree from a regionally accredited institution in Business related field; Bachelor degree preferred.
• One year of experience in an educational environment, social service agency, or in the private sector with customer service experience.
• Ability to take initiative to solve problems.
• Strong organizational skills with attention to detail.
• Experience using technology including e-mail, word processing, spreadsheet, database, presentation software, and use of the Internet.
• Strong interpersonal and written/oral communication skills.
• Must be a “quick study” to grasp policies and procedures relating to student services.

Responsibilities

• Assist students in One-Stop Student Center with enrollment, registration, and general college business transactions.
• Manage the Brunswick Guarantee Program, including application review, eligibility verification, and student awarding.
• Counsel prospective students and families on federal and state aid applications, eligibility issues, verification process, and awarding policies.
• Counsel students on financial aid, scholarships, loans, work-study employment and financial planning.
• Counsel students on the SAP policy and help plan study progress to stay within SAP rules.
• Process verification throughout the academic year and report identity verifications to FSA.
• Assist with veterans’ educational benefits enrollment verification per VA rules and procedures.
• Perform administrative tasks: answering phones, greeting visitors, data entry in Colleague, etc.
• Communicate with campus offices on student financial aid file status.
• Participate in professional development and financial aid training; stay updated on regulations.
• Support enrollment efforts by providing financial aid information during recruitment events.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

Quick study

Colleague (software)

Education

Associate degree in Business

Bachelor's degree preferred

Tools

Colleague

Job description

Brunswick Community College is seeking a One-Stop Financial Aid Counselor to support students in the One-Stop Student Service Center, helping them apply for and retain federal, state, and local grants and scholarships to pay for college.

The role includes counseling on aid applications, managing the Brunswick Guarantee Program, verifying eligibility, assisting with FAFSA data, and coordinating with Admissions, Business Office, and Advising to maintain accurate student records.