Student Financial Aid Navigator

Jersey College; Jacksonville (FL); On-site; USD 52,000 - 64,000; Full time

Job summary

Jersey College, Jacksonville Campus, is seeking a Financial Aid Advisor to guide students through federal aid programs, package aid, and manage payment plans. You will collaborate with admissions and finance teams to ensure timely processing and compliance with Title IV requirements.

The role requires at least 1 year in financial aid, knowledge of Pell Grants, Direct Loans, and related regulations, and strong customer service skills. A related degree is preferred; bilingual candidates are a plus.

Qualifications

• Minimum 1 year of financial aid experience.
• Knowledge of federal and state financial aid regulations including Federal Direct Loans, Pell Grants, and Title IV.
• Proficiency with Microsoft Word and Excel.
• Ability to think critically and follow complex instructions.
• Strong customer service and organizational skills.
• Associates Degree or higher preferred.
• Being bilingual is a plus.

Responsibilities

• Advises applicants and students on eligibility for financial aid programs (FAFSA).
• Create payment plans for students when necessary.
• Advise students about all available funding sources.
• Maintain contact with State Workforce Agencies.
• Monitor timely payment of payment plans with students.
• Initiate actions for students in default of payment plans.
• Verify eligibility for Federal aid programs including Pell grants and loans.
• Perform application intake, evaluation, processing, and awarding.
• Ensure students provide required documentation for needs analysis and packaging.
• Conduct entrance and exit interviews per Title IV regulations.
• Assist students with financial aid concerns throughout their tenure.
• Learn and refer to federal statutes/regulations pertaining to Title IV.
• Use Title IV MIS to track applications and draw down funds.
• Perform other duties as assigned by the Director of Financial Aid.
• Participate in weekly admissions update meetings.

Skills

Financial aid experience

Regulations knowledge

MS Word & Excel

Critical thinking

Customer service

Organizational skills

Bilingual (a plus)

Education

Associates degree or higher preferred

Job description

Jersey College, Jacksonville Campus, is seeking a Financial Aid Advisor to guide students through federal aid programs, package aid, and manage payment plans. You will collaborate with admissions and finance teams to ensure timely processing and compliance with Title IV requirements.

The role requires at least 1 year in financial aid, knowledge of Pell Grants, Direct Loans, and related regulations, and strong customer service skills. A related degree is preferred; bilingual candidates are a plus.