Oncology Site Ops Lead - Readiness & Onboarding (Remote)

Merck; Augusta (ME); On-site; USD 191,000 - 300,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement benefits

Job summary

Merck is seeking an Associate Director Oncology Treatment Site Lead to provide field-based education and operational support for treatment sites in the Central Plains (AR, KS, MO, NE). You will oversee onboarding, readiness, and end-to-end workflow execution with cross-functional teams to ensure a seamless product journey.

The role requires strong healthcare operations experience, stakeholder management, and travel up to 50%.

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%.
• Valid driver’s license.

Responsibilities

• Lead onboarding and readiness support for product treatment sites, ensuring sites are educated on workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for assigned treatment sites and provide support regarding product process, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and addressing issues through cross‑functional coordination and defined processes.
• Collaborate with cross-functional oncology field teams to support coordinated, compliant engagement and a consistent experience for treatment sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable operational support.
• Utilize company dashboards to assess site operational metrics and identify opportunities for operational improvement.
• Synthesize site feedback and process insights to help HQ enhance communication, workflows, resources and education.

Skills

Healthcare experience

Stakeholder management

Cross-functional collaboration

Operational problem-solving

Relationship building

Communication skills

Leadership

Travel readiness

Driver's license

Education

Bachelor's degree

Job description

Merck is seeking an Associate Director Oncology Treatment Site Lead to provide field-based education and operational support for treatment sites in the Central Plains (AR, KS, MO, NE). You will oversee onboarding, readiness, and end-to-end workflow execution with cross-functional teams to ensure a seamless product journey.

The role requires strong healthcare operations experience, stakeholder management, and travel up to 50%.