Senior Oncology Site Operations Lead (Remote)

Merck; Boise (ID); On-site; USD 191,000 - 300,000; Full time

Job summary

Merck is seeking an Associate Director Oncology Treatment Site Lead (TSL) to educate and support treatment sites across the Central Plains geography (AR, KS, MO, NE). This field-based role focuses on onboarding, readiness, and end-to-end product operational execution.

You will collaborate with cross-functional teams, triage operational issues, and build relationships with site leaders while traveling ~50%. A Bachelor's degree and 5+ years in healthcare or life sciences are required; relocation

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%.
• Valid driver’s license.

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross‑functional coordination and defined processes.
• Appropriately collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for product treatment sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
• Utilize our company generated data and dashboards to assess appropriate site operational metrics (as approved) and identify opportunities for operational improvement.
• Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education

Skills

Healthcare operations

Stakeholder management

Training & education

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree

Job description

Merck is seeking an Associate Director Oncology Treatment Site Lead (TSL) to educate and support treatment sites across the Central Plains geography (AR, KS, MO, NE). This field-based role focuses on onboarding, readiness, and end-to-end product operational execution.

You will collaborate with cross-functional teams, triage operational issues, and build relationships with site leaders while traveling ~50%. A Bachelor's degree and 5+ years in healthcare or life sciences are required; relocation