Oncology Site Ops Lead - Readiness (Remote)

Merck; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Merck is seeking an Associate Director Oncology Treatment Site Lead to serve as the primary field-based contact for operational information and support at treatment sites. The role ensures end-to-end product operational journey readiness from onboarding through steady-state execution.

The position requires strong knowledge of site operations, cross-functional workflows, and ability to align stakeholders across accounts in the St. Louis geography, including IL and MO.

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Ability to travel ~50%

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end‑to‑end treatment journey.
• Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross‑functional coordination and defined processes.
• Appropriately collaborate with cross‑functional oncology field teams to support coordinated, compliant engagement and a consistent experience for product treatment sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
• Utilize data and dashboards to assess site operational metrics and identify opportunities for improvement.

Skills

Account Management

Cross-Functional Collaboration

Onboarding

Stakeholder Engagement

Logistics Management

Education

Bachelor's degree

Job description

Merck is seeking an Associate Director Oncology Treatment Site Lead to serve as the primary field-based contact for operational information and support at treatment sites. The role ensures end-to-end product operational journey readiness from onboarding through steady-state execution.

The position requires strong knowledge of site operations, cross-functional workflows, and ability to align stakeholders across accounts in the St. Louis geography, including IL and MO.