Oncology Scheduling Specialist

Tennessee Oncology; Franklin (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Tennessee Oncology is seeking a Scheduling Coordinator to manage patient appointment schedules across clinics, including complex chemotherapy plans and referrals. You will coordinate multiple parties, handle calls, messages, and portal requests, and support efficient operations across the practice.

The role requires a high school diploma or GED, 2 years of office/customer service experience, and familiarity with electronic medical records and scheduling software.

Qualifications

• High school diploma or GED is required.
• 2 years of professional office experience with customer service.
• Experience with electronic medical scheduling preferred.
• Knowledge of medical terminology is helpful.

Responsibilities

• Answer telephones and greet patients courteously; route calls to the proper department.
• Follow management policies to standardize processes across clinics.
• Conduct patient check-out workflows per SOP.
• Interpret orders and treatment plans into scheduled appointments.
• Provide scheduling details and prepare documents for patients.
• Track patients in the EHR and manage location transfers.
• Manage cancellations/missed appointments and document outcomes.
• Schedule all clinic, referrals, radiology, procedures, and virtual meetings.
• Run daily reports to identify unscheduled orders and follow up.
• Coordinate with pre-certification, insurance, and quality programs.
• Ensure proper billing documents accompany orders when needed.
• Maintain confidentiality and adhere to policies; travel to clinics as needed.

Skills

Customer service

Scheduling

Communication skills

MS Office

EMR familiarity

Education

High school diploma or GED

Tools

EMR scheduling software

Job description

Tennessee Oncology is seeking a Scheduling Coordinator to manage patient appointment schedules across clinics, including complex chemotherapy plans and referrals. You will coordinate multiple parties, handle calls, messages, and portal requests, and support efficient operations across the practice.

The role requires a high school diploma or GED, 2 years of office/customer service experience, and familiarity with electronic medical records and scheduling software.