Oncology Scheduling & Patient Flow Specialist

OneOncology; Murfreesboro (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Tennessee Oncology is seeking a Scheduling Coordinator to manage complex appointment scheduling across clinics, referrals, radiology, and procedures. You will coordinate with multiple teams to ensure timely, accurate scheduling and maintain patient information in the EHR with a focus on confidentiality.

The role emphasizes strong communication, customer service, and proficiency with EMR and scheduling tools in a fast-paced, community-based oncology setting.

Qualifications

• High school diploma or GED is required.
• 2 years of professional office experience with customer service is required.
• Electronic Medical Records experience preferred.
• Experience with electronic medical scheduling preferred.
• Knowledge of medical terminology preferred.
• Strong computer skills including Windows, MS Office, and email.
• Good verbal, listening, and written communication skills.
• Ability to work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

Responsibilities

• Answers the telephones and greets patients in a courteous, efficient manner.
• Routes calls/messages to appropriate discipline/department.
• Schedules patient appointments, including internal and external referrals, radiology, procedures, and tele-appointments.
• Follows SOPs for standardization of processes across clinics.
• Maintains patient records in the EHR and tracks location changes.
• Ensures canceled and missed appointments are followed up and documented.
• Generates and reviews daily reports to identify unscheduled orders.
• Provides support with pre-certification and billing documents when needed.
• Maintains confidentiality of patient information and adheres to policy.
• Ability to travel to clinics for business needs.

Skills

EMR experience

Customer service

Communication

Fast-paced work

Education

High school diploma or GED

Tools

MS Office

EMR scheduling

Job description

Tennessee Oncology is seeking a Scheduling Coordinator to manage complex appointment scheduling across clinics, referrals, radiology, and procedures. You will coordinate with multiple teams to ensure timely, accurate scheduling and maintain patient information in the EHR with a focus on confidentiality.

The role emphasizes strong communication, customer service, and proficiency with EMR and scheduling tools in a fast-paced, community-based oncology setting.