Oncology Scheduling Navigator, Associate

UPMC; Erie (Erie County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Premier Benefits Package

Growth opportunities

Work-life balance

Job summary

UPMC Hillman Cancer Center in Erie, PA is seeking a Scheduling Specialist, Associate to support our medical oncology office. You will coordinate treatment schedules, communicate with patients, and assist the clinical team to keep care moving smoothly.

This role emphasizes patient-centered service, attention to detail, and teamwork across departments. A high school diploma and one year of customer service experience are required; proficiency with Microsoft Office is a plus.

Qualifications

• Minimum of one year experience in a customer service or call center environment.
• Strong multitasking and organizational skills.
• Excellent written and verbal communication with patients.
• Detail-oriented and able to verify scheduling accuracy.

Responsibilities

• Coordinate and manage chemotherapy, injection, lab, and related appointments with proper MD orders.
• Prepare charts and verify treatment authorizations.
• Contact patients about missed or rescheduled appointments and reschedule in Epic.
• Serve as liaison between clinical staff, physicians, and financial coordinators.
• Provide world-class patient experience and resolve inquiries on first contact.

Skills

Multitasking

Independent worker

People skills

Detail oriented

Education

High School Graduate

Tools

Microsoft Office

Excel

Job description

UPMC Hillman Cancer Center in Erie, PA is seeking a Scheduling Specialist, Associate to support our medical oncology office. You will coordinate treatment schedules, communicate with patients, and assist the clinical team to keep care moving smoothly.

This role emphasizes patient-centered service, attention to detail, and teamwork across departments. A high school diploma and one year of customer service experience are required; proficiency with Microsoft Office is a plus.