Oncology Scheduler

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Lisle (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits with

Mental health benefit

Life and disability insurance

Tuition reimbursement" $5,250 per year

401(k) match

Paid volunteer time off

Parental leave program

Adoption and surrogacy benefit

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is seeking an Oncology Scheduler to support scheduling for Duly Oncology & Hematology patients. The role involves answering the appointment line, coordinating infusion and Provider appointments, and assisting nursing staff with faxes and rescheduling tasks.

The candidate will greet patients, verify details, and ensure accurate scheduling while maintaining confidentiality and professional service.

Qualifications

• Telephone, computer and customer service experience.
• Knowledge of medical terminology and ability to learn new computer programs.
• Professional conduct with patients, physicians and team members.
• Able to multitask, prioritize tasks and manage time effectively.

Responsibilities

• Greet patients warmly and verify information.
• Schedule and reschedule appointments; coordinate pre-op labs and testing.
• Contact patients to confirm appointments and procedures.
• Explain prep instructions and route to nurse when needed.
• Prepare paperwork for doctors, referral coordinators and files.
• Maintain confidentiality and an organized work area.
• Cover for coworkers as needed.
• Perform other duties as assigned.

Skills

Telephone

Computer literacy

Customer service

Medical terminology

Multitasking

Time management

Education

High School Diploma or GED

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Oncology Scheduler Hours for this position - 8:30am-5pm Monday- Friday Travel may be required. Schedule for Duly Oncology & Hematology patients. Answer our appointment line and assist patients with scheduling their infusion appointments along with Provider appointments. Assists our nursing staff by monitoring faxes, incoming calls, and assists with rescheduling appointments. Provide friendly and professional service scheduling appointments and procedures for patients.

Essential duties and responsibilities

• Greet patients in a friendly manner.
• Verify patient information and accuracy.
• Schedule and reschedule appointments and pre-op lab and/or other testing before procedures if necessary.
• Contact patient to confirm appointments and procedure.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for doctors, referral coordinator and files.
• Verify daily with facilities the doctor’s schedules.
• Maintain the strictest patient confidentiality.
• Maintain a clean and organized work area.
• Cover/fill-in for co-workers as needed.
• All other duties/responsibilities as assigned

Knowledge skills and abilities

• Medical terminology, verbal and written.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must posses time management skills.

Education and / or certification/license: High School Diploma or GED.

Experience

• Telephone, computer and customer service

The compensation for this role includes a base pay range of $16.35-24.52, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician‑led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem‑solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us.

Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.