Oncology Patient Navigator & Scheduling Specialist

Inova Health System; Virginia, Northern (IL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness program

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Paid parental leave

Job summary

Inova Health Center - Woodbridge Oncology Clinic is seeking an Oncology Patient Specialist 2 for a full-time day shift (Mon–Fri, 8:00 a.m.–5:00 p.m.). This role supports oncology scheduling, insurance verification, and patient financial counseling to maximize reimbursement and ensure smooth patient flow.

The organization highlights strong safety, quality, and patient experience with extensive benefits and a commitment to team member health, retirement contributions, and education support.

Qualifications

• 4 years of healthcare patient access experience/healthcare revenue cycle experience or 4 years of related oncology medical office experience.
• High School diploma or equivalent.

Responsibilities

• Gathers information about customer complaints in a courteous and professional manner.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Anticipates overload and peak work conditions while planning and identifying resources.
• Supports scheduling activities by conducting pre-service activities such as insurance verification and submission.
• Selects the most effective communication method considering the audience, type of message and intended outcome.
• Responds to daily problems with an appropriate sense of urgency; delivers an acceptable volume of work with high levels of accuracy.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary.
• Explains insurance benefits and patient liability by using appropriate communication methods and style.; Identifies and communicates payroll authorization and referral requirements.
• May perform additional duties as assigned.

Education

High School diploma or equivalent

Job description

Inova Health Center - Woodbridge Oncology Clinic is seeking an Oncology Patient Specialist 2 for a full-time day shift (Mon–Fri, 8:00 a.m.–5:00 p.m.). This role supports oncology scheduling, insurance verification, and patient financial counseling to maximize reimbursement and ensure smooth patient flow.

The organization highlights strong safety, quality, and patient experience with extensive benefits and a commitment to team member health, retirement contributions, and education support.