Oncology Patient Navigator — Part-Time

Inova Health System; Fairfax (VA); On-site; USD 40,000 - 52,000; Part time

Job summary

Inova Health Center 8081 - Fairfax East is seeking an Oncology Patient Specialist 2 for part-time PRN day shifts Monday through Friday. The role focuses on excellent service by identifying patient needs, counseling on financial liability, and ensuring accurate insurance information and authorizations are obtained.

You will support oncology scheduling, assist patients with payment options and applications, and help maintain a safe environment.

Qualifications

• Experience in patient access/revenue cycle or oncology medical office.
• High School diploma or equivalent is required.

Responsibilities

• Demonstrates an ability to mentor other team members on communication methods and skills to foster effective/positive communication.
• Coordinates and provides pre-service instructions for patients having complicated or multiple examinations, tests and services; Recognizes situations when medical procedures may require securing additional patient information such as medical records/test results.
• Reviews documented insurance benefits and patient liability in appropriate systems to prepare for patient counseling sessions; Facilitates pre-admission by performing tasks such as routing test results or assisting patients with the billing or insurance processes.
• Accurately transcribes order entry in the electronic medical record, based on physician written orders, when scheduling within the Cancer Center; Demonstrates knowledge of CPT and ICD codes in order to meet billing requirements when scheduling.
• Maintains knowledge of current local, state, federal and third party regulatory requirements; Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives when/if necessary.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs, loans and grants.
• Presents clear and accurate information to customers when providing solutions to an issue; Generates alternative solutions that will meet customer needs/expectations; Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles; Conducts post-submission follow-up on alternative funding applications; Requests/secures balance due payments from patients in accordance with established policies and procedures.
• May perform additional duties as assigned.

Education

High School diploma or equivalent

Job description

Inova Health Center 8081 - Fairfax East is seeking an Oncology Patient Specialist 2 for part-time PRN day shifts Monday through Friday. The role focuses on excellent service by identifying patient needs, counseling on financial liability, and ensuring accurate insurance information and authorizations are obtained.

You will support oncology scheduling, assist patients with payment options and applications, and help maintain a safe environment.