Oncology Patient Specialist 3

Inova Health System; Fairfax (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical dental vision coverage

Retirement matching 5%

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health coaching sessions

Paid time off and parental leave

Job summary

Inova Schar Cancer Institute in Virginia is seeking an Oncology Patient Specialist 3 for a full-time day shift, Monday through Friday, 8-hour days. The role involves verifying insurance, guiding patients, scheduling complex oncology services, and ensuring accurate entry of insurance/authorization requirements.

The ideal candidate brings strong patient-services experience in healthcare, excellent communication, and a focus on safe, efficient cancer center operations.

Qualifications

• High School diploma or equivalent.
• 4 years of healthcare patient access experience or 4 years of experience in an oncology medical office.

Responsibilities

• Gathers information about customer complaints professionally.
• Gives direct feedback between team members.
• Anticipates overload and plans resources.
• Supports scheduling with pre-service insurance verification.
• Chooses effective communication method for audience.
• Responds to daily problems with urgency and accuracy.
• Reports safety hazards and protects guests/environment.
• Explains insurance benefits and patient liability; handles referrals.
• Performs additional duties as assigned.

Education

High School diploma or equivalent

Job description

Inova Schar Cancer Instituteis looking for a dedicated Oncology Patient Specialist 3 to join our team. This role will be full-time day shift: Monday- Friday, 8 hours shifts, within office hours 7:30a.m.to 5:00p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

The Oncology Patient Specialist 3 provides excellent service by identifying internal/external customer needs and fulfilling customer expectations. Completes assigned activities related to complex Oncology scheduling and services within the Cancer Center while verifying and entering insurance information and authorization/referral requirements. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Contributes to a safe patient care environment while identifying, analyzing and effectively solving problems. Communicates effectively with various audiences by using the most appropriate methods for the situation.

Job Responsibilities

• Gathers information about customer complaints in a courteous and professional manner.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Anticipates overload and peak work conditions while making plans and identifying resolving resources.
• Supports scheduling activities by conducting pre-service activities such as insurance verification and submission.
• Selects the most effective communication method considering the audience, type of message and intended outcome.
• Responds to daily problems with an appropriate sense of urgency; Delivers an acceptable volume of work with high levels of accuracy.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary.
• Explains insurance benefits and patient liability by using appropriate communication methods and style;. Identifies and communicates payroll authorization and referral requirements.
• May perform additional duties as assigned.

Minimum Qualifications

• Education: High School diploma or equivalent.
• Experience: 4 years of healthcare patient access experience/ healthcare revenue cycle experience or 4 years of experience in an oncology medical office.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Job Info

• Job Identification 686973
• Job Category Patient Services
• Locations Inova Health Center 8081 - Fairfax East