Oncology Patient Experience Liaison

US Oncology Network-wide Career Opportunities; Vancouver (WA); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Jeans Fridays!

Medical Benefits

Dental Benefits

Vision Benefits

Life & Disability

HSA & FSA

Retirement Plan

Wellness Program

EAP

Job summary

Compass Oncology's Vancouver Cancer Center is hiring a New Patient Coordinator to act as the liaison between the practice, hospital, support services, and payors, ensuring a smooth experience for patients during their cancer treatment journey.

Employed as a Full-Time, 40-hour workweek, Monday through Friday, in Vancouver, WA, you will verify insurance, assist with scheduling, and guide patients through the pre-appointment processes and financial resources.

Qualifications

• High School diploma or equivalent required.
• Some college preferred.
• At least four (4) years of directly related experience such as medical office, coding or billing, patient advocate, or social services, required.
• Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
• Must be personable.
• Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word required.

Responsibilities

• Prior to a patient's first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc).
• Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner).
• Inquires about patient's family, medical, social services needs.
• On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies.
• Ensures accurate document is in the medical chart.
• Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics.
• May assist patients with obtaining financial resources.
• Provides educational materials to patient and family. Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.
• Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc. Networks within the community to learn about and maintain an agency & services resource list.
• Responds to patient inquiries and provides solutions or options in a timely and professional manner.
• May assist coworkers with the resolution to non-routine & complex issues.

Skills

Verbal communication

Patient service

Computer literacy

Education

High School diploma or equivalent

Some college preferred

Tools

Microsoft Office Outlook & Word

Job description

Compass Oncology's Vancouver Cancer Center is hiring a New Patient Coordinator to act as the liaison between the practice, hospital, support services, and payors, ensuring a smooth experience for patients during their cancer treatment journey.

Employed as a Full-Time, 40-hour workweek, Monday through Friday, in Vancouver, WA, you will verify insurance, assist with scheduling, and guide patients through the pre-appointment processes and financial resources.