Oncology Patient Experience Coordinator

OneOncology; Nashville (TN); On-site; USD 38,000 - 50,000; Full time

Job summary

Tennessee Oncology is seeking a Patient Services Coordinator to provide total medical office support, handling registration, scheduling, and patient communications across clinics. The role involves data entry into EHR/PM systems, collecting co-pays, and ensuring accurate patient records.

Responsibilities include patient check-in/out, coordinating with pre-certification teams, and maintaining documentation for trials and external providers. Travel to satellite clinics may be required.

Qualifications

• High school graduate or GED.
• 5 years’ experience in a professional office with customer service required.
• Strong computer skills including MS Office and e-mail.
• Electronic Medical Records experience required or within 90 days.
• Good verbal and written communication skills.

Responsibilities

• Answers the telephone and greets patients in a courteous, efficient manner; routes calls/messages to appropriate department.
• Performs patient check-in/check-out and medical records handling according to SOPs.
• Maintains patient information in the PM/EHR system and ensures accuracy of demographics and insurance data.
• Collects co-pays/payments and handles end-of-day deposits and sign-in sheets.
• Schedules patient appointments, including internal and external locations; follows up on missed appointments.
• Distributes and scans patient documentation; ensures proper documentation for government/insurance programs.
• Maintains confidentiality of patient information and adheres to clinic policies.
• Travels to satellite clinics as needed and supports cross-location coverage.

Skills

Customer service

MS Office

Verbal & written communication

E-mail management

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Windows OS

Job description

Tennessee Oncology is seeking a Patient Services Coordinator to provide total medical office support, handling registration, scheduling, and patient communications across clinics. The role involves data entry into EHR/PM systems, collecting co-pays, and ensuring accurate patient records.

Responsibilities include patient check-in/out, coordinating with pre-certification teams, and maintaining documentation for trials and external providers. Travel to satellite clinics may be required.