Oncology Patient Billing & AR Specialist

Astera Cancer Care; Hickory (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Carolina Oncology Specialists seeks an AR Patient Analyst to manage patient accounts in AR and resolve billing issues. The role supports collections, collaborates with billing and coding teams, and aims to improve revenue cycle performance.

Responsibilities include reviewing aging accounts, following up with patients on balances, and ensuring accurate documentation in the practice management system. Knowledge of EOBs and payer guidelines is valued.

Qualifications

• High school diploma or equivalent required.
• 2–3 years in accounts receivable, medical billing, or revenue cycle operations preferred.
• Experience with EOBs, insurance processing, and payer guidelines is advantageous.
• Familiarity with EHR and practice management systems.
• Strong analytical and problem-solving abilities; excellent communication skills.

Responsibilities

• Review and manage patient accounts with outstanding balances in accounts receivable.
• Investigate and resolve billing discrepancies, including payments and adjustments.
• Follow up with patients regarding balances and payment arrangements.
• Handle denied or underpaid claims to secure proper reimbursement.
• Collaborate with billing, coding, and patient access teams to resolve issues.
• Document activity accurately in the practice management system.
• Educate patients on balances, insurance coverage, and financial responsibility.
• Identify denial trends and escalate to leadership.

Skills

Analytical thinking

Problem-solving

Communication skills

Customer service

Attention to detail

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

EHR systems

Practice management systems

Job description

Carolina Oncology Specialists seeks an AR Patient Analyst to manage patient accounts in AR and resolve billing issues. The role supports collections, collaborates with billing and coding teams, and aims to improve revenue cycle performance.

Responsibilities include reviewing aging accounts, following up with patients on balances, and ensuring accurate documentation in the practice management system. Knowledge of EOBs and payer guidelines is valued.