A/R Patient Analyst

Astera Cancer Care; Hickory (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Carolina Oncology Specialists seeks an AR Patient Analyst to manage patient accounts in AR and resolve billing issues. The role supports collections, collaborates with billing and coding teams, and aims to improve revenue cycle performance.

Responsibilities include reviewing aging accounts, following up with patients on balances, and ensuring accurate documentation in the practice management system. Knowledge of EOBs and payer guidelines is valued.

Qualifications

• High school diploma or equivalent required.
• 2–3 years in accounts receivable, medical billing, or revenue cycle operations preferred.
• Experience with EOBs, insurance processing, and payer guidelines is advantageous.
• Familiarity with EHR and practice management systems.
• Strong analytical and problem-solving abilities; excellent communication skills.

Responsibilities

• Review and manage patient accounts with outstanding balances in accounts receivable.
• Investigate and resolve billing discrepancies, including payments and adjustments.
• Follow up with patients regarding balances and payment arrangements.
• Handle denied or underpaid claims to secure proper reimbursement.
• Collaborate with billing, coding, and patient access teams to resolve issues.
• Document activity accurately in the practice management system.
• Educate patients on balances, insurance coverage, and financial responsibility.
• Identify denial trends and escalate to leadership.

Skills

Analytical thinking

Problem-solving

Communication skills

Customer service

Attention to detail

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

EHR systems

Practice management systems

Job description

Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.Why Join Us?We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.Job Description:Job Title: AR Patient AnalystDepartment: Revenue Cycle Management-BillingLocation: Carolina Oncology Specialists TBDReports To: RCM ManagerPosition SummaryThe AR Patient Analyst is responsible for managing patient account balances within accounts receivable and ensuring timely and accurate resolution of outstanding patient balances. This role works closely with patients, payers, and internal teams to resolve billing issues, support collections, and improve overall revenue cycle performance. The AR Patient Analyst plays a key role in reducing aging accounts and enhancing the patient financial experience.Key ResponsibilitiesReview and manage patient accounts with outstanding balances in accounts receivableInvestigate and resolve patient billing discrepancies, including payments, adjustments, and insurance processing issuesFollow up with patients regarding balances, payment arrangements, and account resolutionWork denied or underpaid claims to ensure accurate reimbursement and proper account resolutionCollaborate with billing, coding, and patient access teams to resolve account issuesAnalyze aging reports and prioritize accounts for follow-up and resolutionProcess adjustments, refunds, and transfers in accordance with policies and proceduresCommunicate with insurance payers to resolve claims-related patient balance issuesDocument all account activity accurately in the practice management systemEducate patients on account balances, insurance coverage, and financial responsibilityIdentify trends in denials, underpayments, or patient balance issues and escalate to leadershipEnsure compliance with federal, state, and organizational billing regulationsQualificationsRequired:High school diploma or equivalentMinimum of 2–3 years of experience in accounts receivable, medical billing, or revenue cycle operationsKnowledge of EOBs, patient billing, and insurance payment processesExperience with EHR and practice management systemsStrong analytical and problem-solving skillsExcellent communication and customer service skillsPreferred:Experience in oncology or specialty healthcare settingKnowledge of payer guidelines including Medicare, Medicaid, and commercial insuranceFamiliarity with denial management and collections processesKey CompetenciesStrong attention to detail and accuracyAnalytical thinking and problem-solving skillsEffective communication and patient interaction skillsTime management and ability to meet deadlinesAbility to manage multiple priorities in a fast-paced environmentCustomer service and patient-centered mindsetTeam collaboration and accountabilityWorking ConditionsPrimarily office-based or clinic business office environmentFrequent interaction with patients, payers, and internal departmentsRegular use of computers, phones, and revenue cycle systemsPhysical RequirementsAbility to sit for extended periodsAbility to use standard office equipment, including computers and telephones