Oncology Implementation & Operations Lead

Protocol Behavioral Health; United States; Hybrid; USD 110,000 - 170,000; Full time

Job summary

Protocol Behavioral Health is seeking a Manager, Implementation & Operations to serve as the primary point person for new partner implementations, translating partnership structures into actionable plans and driving them from kickoff through go-live.

You will work with clinical, operations, and technology teams, own multiple workstreams, and progressively take on higher-level ownership of toolkits and playbooks as volumes change.

Qualifications

• 4-6 years of experience owning implementations end to end.
• Healthcare implementation experience, ideally with a managed-services model.
• Understanding of clinic workflows, revenue cycle basics, and provider behavior change.
• Familiarity with EMR/EHR systems and implementation tech.
• Proactive problem solver who drives issues to resolution.
• Ability to travel 20-30% as needed.

Responsibilities

• Serve as the primary point person for new partner implementations — leading partner meetings, building and maintaining project plans, and coordinating technology setup end to end
• Own up to two concurrent client implementations once fully ramped, including onsite support during launch and oversight of education and marketing material delivery
• Translate partnership structure and market- or partner-specific nuances into a clear, executable plan, anticipating risks early and driving mitigation plans without waiting to be asked
• Lead complex partner implementation conversations as a proactive problem solver — someone who surfaces issues and drives them to resolution, not just a project manager keeping things on track
• Own implementation outcomes, not just task completion — finding the problems and having the hard conversations, not simply keeping things on track
• Refine/Iterate on current implementation project management templates and the existing implementation playbook
• Flex time and focus between implementation work and business operations projects as implementation volume speeds up and slows down
• Take higher-level ownership of select work currently managed by the broader operations team — including optimizing toolkits and playbooks and improving manual processes — partnering cross-functionally to increase efficiency across operations and the clinical team

Skills

Project management

Healthcare implementation

Provider behavior change

EMR/EHR knowledge

Cross-functional collaboration

Travel readiness

Tools

EMR/EHR systems

Job description

Protocol Behavioral Health is seeking a Manager, Implementation & Operations to serve as the primary point person for new partner implementations, translating partnership structures into actionable plans and driving them from kickoff through go-live.

You will work with clinical, operations, and technology teams, own multiple workstreams, and progressively take on higher-level ownership of toolkits and playbooks as volumes change.