Remote Telehealth Implementation Engineer

OpenLoop Health, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Flexible PTO and remote-work options

401(k) with Company Match

Life Insurance

Pet Insurance

Job summary

OpenLoop Health, Inc. is seeking an Implementation Manager to own hands-on technical implementation across configuration, integrations, data, testing and deployment for client implementations.

You will work with a Technical Project Manager and own technical work, readiness and problem solving to ensure production-ready solutions. AI-assisted tooling will be used to accelerate work while maintaining accuracy.

Qualifications

• 3–6+ years implementing technical solutions for external customers.
• Hands-on experience with APIs, webhooks, authentication, data mapping.
• Experience configuring complex SaaS platforms or implementation-specific workflows.
• Experience performing data migrations, transformations, cleanup or reconciliation.
• Ability to use SQL and debugging tools to investigate data and app behavior.
• Experience testing complete integrations and workflows across multiple systems.
• Ability to produce clear technical documentation for others to use.
• Experience supporting solutions through UAT, go-live and production stabilization.

Responsibilities

• Translate approved client solutions into a technical work breakdown including configuration, integrations, data, environments, testing, deployment and documentation.
• Configure platform workflows using established standards and patterns.
• Implement and validate client and third-party integrations via APIs, webhooks, authentication, and data mapping.
• Execute data migration, cleanup, transformation, backfill and reconciliation activities.
• Develop and execute technical test plans covering complete workflows and data integrity.
• Prepare environments for UAT and resolve defects for TPM and readiness owners.
• Provide technical status, risks and changes to the integrated plan.
• Support go-live and stabilization, then transition to Support with documentation.

Skills

APIs & Webhooks

SQL

Data Mapping

Troubleshooting

Technical Documentation

Customer Communication

Tools

Postman

cURL

Job description

OpenLoop Health, Inc. is seeking an Implementation Manager to own hands-on technical implementation across configuration, integrations, data, testing and deployment for client implementations.

You will work with a Technical Project Manager and own technical work, readiness and problem solving to ensure production-ready solutions. AI-assisted tooling will be used to accelerate work while maintaining accuracy.