Oncology Front Desk Specialist — Patient Care & Scheduling

Ironwood Physicians, P.C.; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Collaborative culture

Job summary

Ironwood Cancer & Research Centers in Mesa, AZ seeks a Front Office - Medical professional for a full-time day shift. You will greet patients, handle registrations and scheduling, and manage payments in a supportive oncology setting.

Ideal candidates bring 1–2 years of medical office experience and strong customer service skills, with proficiency in Microsoft Office. This role offers growth into healthcare administration within a caring team.

Qualifications

• Ability to multitask in a fast-paced medical environment.
• Knowledge of insurance processes, medical terminology, and patient reports.
• Strong customer service, communication, and teamwork skills.
• Proficiency in Microsoft Office and standard office systems.

Responsibilities

• Greet and assist patients; deliver exceptional customer service.
• Collect, post, and reconcile patient payments; resolve payment issues.
• Register patients and update demographic, insurance, HIPAA, and AOB information.
• Schedule, check in/out patients, manage physician calendars, and arrange follow-up appointments.
• Prepare and send testing procedures; manage paperwork and chart documentation.
• Answer and route calls; monitor faxes and patient callbacks.
• Reconcile daily reports and perform other assigned administrative duties.

Skills

Multitasking

Insurance knowledge

Medical terminology

Customer service

Tools

Microsoft Office

Job description

Ironwood Cancer & Research Centers in Mesa, AZ seeks a Front Office - Medical professional for a full-time day shift. You will greet patients, handle registrations and scheduling, and manage payments in a supportive oncology setting.

Ideal candidates bring 1–2 years of medical office experience and strong customer service skills, with proficiency in Microsoft Office. This role offers growth into healthcare administration within a caring team.