Oncology Front Desk Specialist | Patient Access

OneOncology; Johns Creek (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

AD'D insurance

Bereavement leave

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Gym membership

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Piedmont Cancer Institute is seeking an organized Front Office professional to answer phones, schedule appointments, and handle check-ins. You will collect co-pays, manage patient flow, and coordinate authorizations for tests across PCI locations.

The role requires a friendly, patient-focused approach, basic medical terminology knowledge, and strong data entry skills. This is an in-person, full-time position with a typical 8-hour Monday–Friday schedule.

Qualifications

• High school or equivalent (Preferred)
• 1 year customer service (Preferred)
• 1 year medical terminology (Preferred)
• 1 year computer skills (Preferred)

Responsibilities

• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
• Checking patients in by verifying demographics and insurance information.
• Collect co-pays and patient balance at the time of check-in.
• Schedules outpatient tests, and all other appointments ordered by the physician at check out.
• Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.
• Obtains new patient/consult information in order to ensure the proper appointment in a timely manner.
• Provides the patient with a printout of appointments.
• Distribute incoming faxes and fax outgoing information as needed.
• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
• Call to reschedule all no-show appointments if applicable.
• Mark no-show appointments in the computer or add reschedule note.
• Travel between PCI locations will be required based on departmental priorities, meetings, training, collaboration, or staffing support needs.
• All other job-related tasks as required by supervisor/manager.

Skills

Data entry

Office equipment

CPT ICD-9 knowledge

Phone etiquette

Patient care

Customer service

Medical terminology

Computer skills

Education

High school or equivalent (Preferred)

Job description

Piedmont Cancer Institute is seeking an organized Front Office professional to answer phones, schedule appointments, and handle check-ins. You will collect co-pays, manage patient flow, and coordinate authorizations for tests across PCI locations.

The role requires a friendly, patient-focused approach, basic medical terminology knowledge, and strong data entry skills. This is an in-person, full-time position with a typical 8-hour Monday–Friday schedule.