Patient Access Representative

OneOncology; Johns Creek (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

AD'D insurance

Bereavement leave

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Gym membership

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Piedmont Cancer Institute is seeking an organized Front Office professional to answer phones, schedule appointments, and handle check-ins. You will collect co-pays, manage patient flow, and coordinate authorizations for tests across PCI locations.

The role requires a friendly, patient-focused approach, basic medical terminology knowledge, and strong data entry skills. This is an in-person, full-time position with a typical 8-hour Monday–Friday schedule.

Qualifications

• High school or equivalent (Preferred)
• 1 year customer service (Preferred)
• 1 year medical terminology (Preferred)
• 1 year computer skills (Preferred)

Responsibilities

• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
• Checking patients in by verifying demographics and insurance information.
• Collect co-pays and patient balance at the time of check-in.
• Schedules outpatient tests, and all other appointments ordered by the physician at check out.
• Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.
• Obtains new patient/consult information in order to ensure the proper appointment in a timely manner.
• Provides the patient with a printout of appointments.
• Distribute incoming faxes and fax outgoing information as needed.
• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
• Call to reschedule all no-show appointments if applicable.
• Mark no-show appointments in the computer or add reschedule note.
• Travel between PCI locations will be required based on departmental priorities, meetings, training, collaboration, or staffing support needs.
• All other job-related tasks as required by supervisor/manager.

Skills

Data entry

Office equipment

CPT ICD-9 knowledge

Phone etiquette

Patient care

Customer service

Medical terminology

Computer skills

Education

High school or equivalent (Preferred)

Job description

Welcome to Piedmont Cancer Institute — where patient care is more than a mission; it's a partnership and our values lead the way. For more than 38 years, Piedmont Cancer Institute (PCI) has proudly served the Metro Atlanta community, delivering exceptional cancer care built on a foundation of Compassion, Innovation, Communication, and Integrity. Today, our team includes 17 dedicated physicians, 20 skilled Advanced Practice Providers, across 6 locations (and growing) —all united in our commitment to excellence. At PCI, we blend cutting-edge treatments with deep clinical expertise and genuine compassion to offer truly comprehensive care. Our dedication goes beyond medicine—it's reflected in how we care for our patients, support their families, and collaborate with one another. No matter your position, a career at PCI offers more than a paycheck. It's a place where purpose meets passion, where connection fuels collaboration, and where your work makes a lasting impact. Why Join PCI? We're looking for talented individuals who share our passion for making a difference. If you value Compassion, embrace Innovation, prioritize open Communication, and act with Integrity, you'll thrive at Piedmont Cancer Institute—where every role plays a part in advancing hope and healing in our community. Here, you'll find purpose in your work.

Job Description

Responsible for answering phones. Shares the responsibility of scheduling appointments, posting daily charges and payments, and checking patients in and out.

Front Office Duties and Responsibilities

• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
• Checking patients in by verifying demographics and insurance information.
• Collect co-pays and patient balance at the time of check-in.
• Schedules outpatient tests, and all other appointments ordered by the physician at check out.
• Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.
• Obtains new patient/consult information in order to ensure the proper appointment in a timely manner.
• Provides the patient with a printout of appointments.
• Distribute incoming faxes and fax outgoing information as needed.
• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
• Call to reschedule all no-show appointments if applicable.
• Mark no-show appointments in the computer or add reschedule note.
• Travel between PCI locations will be required based on departmental priorities, meetings, training, collaboration, or staffing support needs.
• All other job-related tasks as required by supervisor/manager.

Knowledge and Skills

• Data entry of 8000 KPH.
• Familiarity with all office equipment, computers, and internet literacy.
• Knowledge of CPT, ICD-9 coding & medical records Customer service.
• Phone etiquette.
• An ability to provide a personable and caring environment for all patients.

Job Information

Job Type: Full-time

Pay: From $22.00 per hour

Schedule: 8 hour shift Monday to Friday

Medical Specialty: Hematology Oncology

Work Location: In person

Education

High school or equivalent (Preferred)

Experience

Customer service: 1 year (Preferred)

Medical terminology: 1 year (Preferred)

Computer skills: 1 year (Preferred)

Benefits

• 401(k)
• AD'D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Welcome to Piedmont Cancer Institute - not just a workplace, but a partner in patient care. When faced with the fact that the word "cancer" has entered the life of a patient and their family, a flood of images and emotions present.