Oncology Front Desk & Patient Care Coordinator

IRONWOOD PHYSICIANS,P.C.; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Collaborative workplace

Job summary

Ironwood Cancer & Research Centers in Phoenix, AZ is seeking a Front Office - Medical professional for a full-time role. The position involves greeting patients, handling payments, registering patient information, scheduling, and maintaining clinical paperwork in a fast-paced oncology setting.

Ideal candidates will have 1–2 years of medical experience, familiarity with insurance processes, and strong customer service skills to support a collaborative care team.

Qualifications

• Strong customer service and communication skills.
• Knowledge of insurance processes and medical terminology.
• Proficiency in Microsoft Office and standard office systems.
• Ability to multitask in a fast-paced medical environment.

Responsibilities

• Greet and assist patients; deliver exceptional customer service.
• Collect, post, and reconcile patient payments; resolve payment issues.
• Register patients and update demographic, insurance, HIPAA, and AOB information.
• Schedule, check in/out patients, manage physician calendars, and arrange follow-up appointments.
• Prepare and send testing procedures; manage paperwork and chart documentation.
• Answer and route calls; monitor faxes and patient callbacks.
• Reconcile daily reports and perform other assigned administrative duties.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Insurance knowledge

Microsoft Office

Medical terminology

Job description

Ironwood Cancer & Research Centers in Phoenix, AZ is seeking a Front Office - Medical professional for a full-time role. The position involves greeting patients, handling payments, registering patient information, scheduling, and maintaining clinical paperwork in a fast-paced oncology setting.

Ideal candidates will have 1–2 years of medical experience, familiarity with insurance processes, and strong customer service skills to support a collaborative care team.