Oncology Financial Navigator: Help Patients Access Care

ADP, Inc.; Maumee (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

ADP, Inc. in Maumee, OH is seeking a Patient Financial Navigator to verify patient benefits, determine liability, and guide families through financial obligations related to cancer care.

The role supports Medicaid and other assistance programs and collaborates with the revenue cycle team to ensure timely billing and payment arrangements. The ideal candidate has strong communication and analytical skills, experience with patient accounting, and a patient-centered approach to financial counseling

Qualifications

• Knowledge of basic accounting principles and patient billing procedures.
• Minimum 5 years of experience in medical practice, oncology preferred.
• Strong interpersonal and communication skills for patient interactions.

Responsibilities

• Verify patient benefits and determine liability on accounts.
• Assist patients with financial obligations and secure payment arrangements.
• Process Medicaid and other financial assistance applications; initiate eligibility determinations.
• Audit bills for accuracy and maintain billing system data.
• Collaborate with revenue cycle teams to ensure timely billing and resolution of delinquencies.
• Counsel patients about costs, insurance benefits, and available financial resources.

Skills

Financial counseling

Patient billing

Accounts receivable

Credit & collections

Negotiation

Interpersonal skills

Analytical skills

Regulatory compliance

Communication skills

Leadership

Team collaboration

Education

High School Diploma

Associate degree in business

Tools

Billing systems

Accounts receivable software

Job description

ADP, Inc. in Maumee, OH is seeking a Patient Financial Navigator to verify patient benefits, determine liability, and guide families through financial obligations related to cancer care.

The role supports Medicaid and other assistance programs and collaborates with the revenue cycle team to ensure timely billing and payment arrangements. The ideal candidate has strong communication and analytical skills, experience with patient accounting, and a patient-centered approach to financial counseling