Oncology Financial Counseling Coordinator

cardinalhealth; Casper (WY); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health, via Navista, seeks a Coordinator of Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services being rendered. This role improves reimbursement outcomes and minimizes financial risk while enhancing patient experience through proactive, transparent financial communication.

The position collaborates with clinical and administrative teams across the revenue cycle in a

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred
• Strong knowledge of insurance and benefits and patient Financial Assistance Programs
• Strong understanding of oncology treatment pathways
• Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred
• Working knowledge of diagnosis driven financial impact (metastatic vs early stage treatment cost difference) preferred
• Experience with billing systems and interpreting EOBs
• Proficiency in Microsoft Office Suite
• Strong organizational, analytical, and communication skills
• Ability to navigate multiple systems with ease, i.e. EMR, Registration/PMS systems, VOB systems, verifying Auth and Financial clearance with minimal direction from supervisor(s) and leadership
• Critical thinking and ability to think outside the box, adapt to process and workflow changes easily
• Experience in oncology or specialty care preferred
• Working knowledge of ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures
• Background in financial counseling or patient-facing financial roles

Responsibilities

• Review daily schedules to identify patients requiring financial clearance
• Educate patients on expected financial responsibility, including deductibles, copayments, coinsurance, and out-of-pocket maximums
• Provide clear, compassionate communication regarding treatment costs and payment expectations prior to services
• Assist patients in understanding their financial obligations prior to services
• Evaluate potential financial risks associated with scheduled services, including coverage limitations, medical necessity concerns, frequency limitations and out-of-network coverages
• Proactively identify accounts that may result in patient balance or denied claims
• Escalate high-risk accounts to leadership or appropriate teams for review
• Collaborate with clinical and administrative teams to reduce the risk of claim denials
• Support resolution of pre-service financial issues that may impact reimbursement
• Assist in identifying trends related to financial risk and patient responsibility
• Maintain accurate documentation of all financial discussions with patients
• Protect patient confidentiality in accordance with HIPAA standards
• Work closely with clinical and administrative teams to ensure alignment on patient financial readiness
• Provide exceptional customer service with empathy, professionalism, and respect

Skills

Revenue cycle

Financial counseling

Healthcare insurance

EMR systems

HIPAA compliance

Communication

Microsoft Office

Oncology billing

Tools

Billing systems

PMS systems

VOB systems

Job description

Cardinal Health, via Navista, seeks a Coordinator of Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services being rendered. This role improves reimbursement outcomes and minimizes financial risk while enhancing patient experience through proactive, transparent financial communication.

The position collaborates with clinical and administrative teams across the revenue cycle in a