Onboarding & Training Specialist for Remote Control Center & SCADA

ACT Power Services; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Health Savings Account

Disability insurance

Paid Time Off

Parental Leave

Paid Holidays

Life insurance

Training and Development

Advancement opportunities

Pet Insurance

Job summary

ACT Power Services is seeking an Onboarding and Training Specialist to develop, coordinate, and deliver training programs for ARCC Operators and Engineers and to support onboarding at new sites. The role focuses on SCADA validation, training material creation, and LMS content development within a hybrid work setting at multiple sites.

Ideal candidates will have a Bachelor’s degree or equivalent experience, strong communication and facilitation skills, and a solid grasp of SCADA/DAS systems,

Qualifications

• Excellent verbal and written communication skills; able to present technical information clearly
• Strong interpersonal and facilitation skills
• Solid understanding of SCADA systems, DAS platforms, relay functional diagrams, and single-line diagrams (SLDs)
• Strong analytical and problem-solving skills with attention to detail
• Excellent organizational and project management skills; able to manage multiple onboarding and training initiatives
• Experience with Learning Management Systems (LMS) is a plus
• Self-starter capable of working independently and collaboratively across teams

Responsibilities

• Coordinate onboarding for new sites with internal teams and external stakeholders
• Assist with SCADA validation and testing for sites in commissioning phases
• Create and update training materials including manuals, SOPs, quick reference guides, and LMS content
• Develop, maintain, and deliver training programs for ARCC Operators and Engineers covering procedures, SCADA, DAS, and related processes
• Track and maintain training records for ARCC staff and ensure compliance with requirements
• Conduct periodic training audits and site readiness assessments
• Stay current with industry best practices, and NERC/FERC requirements relevant to remote operations

Skills

Communication

Interpersonal skills

SCADA

DAS platforms

SLDs

Analytical thinking

Organization

Project management

LMS

MS Office

Education

Bachelor’s degree or equivalent experience (Engineering, Education, Instructional Design, Physics, Environmental Science, Technology)

Tools

MS Office

LMS

Job description

ACT Power Services is seeking an Onboarding and Training Specialist to develop, coordinate, and deliver training programs for ARCC Operators and Engineers and to support onboarding at new sites. The role focuses on SCADA validation, training material creation, and LMS content development within a hybrid work setting at multiple sites.

Ideal candidates will have a Bachelor’s degree or equivalent experience, strong communication and facilitation skills, and a solid grasp of SCADA/DAS systems,