Onboarding Specialist – POS & Fintech Implementations

Scotch; Denver (CO); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Base salary range

Equity package

Health insurance

Unlimited PTO

Job summary

Scotch is seeking an Onboarding Specialist in Denver to guide new customers through implementing our POS platform, from hardware setup to training and go-live support. You’ll work closely with customers and internal teams to ensure deployments are smooth and scalable.

In this high-impact, customer-facing role you’ll configure software, manage hardware such as touch terminals and printers, create onboarding docs, and lead remote or on-site trainings.

Qualifications

• 2+ years in customer onboarding, implementation, technical support, or similar roles.
• Experience with POS systems, fintech products, or other hardware/software implementations preferred.
• Familiarity with POS hardware such as receipt printers, barcode scanners, payment terminals, and cash drawers.
• Strong troubleshooting and problem-solving skills, especially in live customer environments.
• Excellent communication skills with the ability to explain technical concepts clearly and simply.
• Strong organizational skills and ability to manage multiple implementations simultaneously.
• Comfortable working independently in a fast-paced startup environment.
• Detail-oriented with ownership and follow-through.

Responsibilities

• Own the end-to-end onboarding experience for new customers, ensuring a smooth transition onto the Scotch platform.
• Configure and deploy POS software, including payments, inventory management, reporting, and related workflows.
• Coordinate and support hardware setup, including touch terminals, receipt printers, barcode scanners, and cash drawers.
• Lead remote and occasional on-site customer trainings to ensure users are comfortable and confident using the system.
• Serve as the primary point of contact during onboarding, proactively communicating timelines, next steps, and issue resolution.
• Troubleshoot implementation issues and troubleshoot technical problems when needed.
• Build and maintain onboarding documentation, training materials, FAQs, and process guides.
• Partner closely with Sales, Support, Product, and Engineering teams to ensure a seamless customer experience.
• Track onboarding milestones, implementation progress, and customer readiness for go-live.
• Share customer feedback and recurring pain points to help improve the product and onboarding experience over time.

Skills

Customer onboarding

POS systems

Troubleshooting

Communication

Organization

Startup environment

Tools

POS hardware

Job description

Scotch is seeking an Onboarding Specialist in Denver to guide new customers through implementing our POS platform, from hardware setup to training and go-live support. You’ll work closely with customers and internal teams to ensure deployments are smooth and scalable.

In this high-impact, customer-facing role you’ll configure software, manage hardware such as touch terminals and printers, create onboarding docs, and lead remote or on-site trainings.