Onboarding Specialist

World Kinect; Webster (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

World Kinect is inviting applications for the role of Onboarding Specialist in the Business Aviation division. The position focuses on providing a seamless onboarding experience for customers and requires strong attention to detail and collaboration with aviation professionals. Ideal candidates will have prior experience in customer service or the aviation sector and have a positive impact on client relationships.

Qualifications

• Prior experience in the payment card industry is highly desirable.
• Customer service experience is highly desirable.
• Aviation experience is highly desirable.

Responsibilities

• Deliver a flawless onboarding experience from start to finish.
• Administer all required documentation for credit card acceptance.
• Partner with various stakeholders to ensure service excellence.

Skills

Attention to Detail

Critical Thinking

Organizational Skills

Interpersonal Skills

Education

2 years+ college education

Job description

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Join Our Onboarding Services Team!

World Kinect's Business Aviation division is seeking a customer-focused, detail-oriented individual to deliver seamless new customer onboarding experience. Our goal is to provide a lasting first impression that instills confidence, builds trust, and reaffirms our customers' decision to partner with us. This dynamic role is part of a team of seasoned aviation professionals responsible for facilitating end-to-end processes that enable open and closed loop credit card acceptance for FBOs and merchants throughout the business aviation industry.

Location: Remote

Why You'll Love Working With Us

• Impactful Role: Make a difference by ensuring our customers have a smooth and positive onboarding experience.
• Collaborative Environment: Work with a team of experienced aviation professionals and various industry partners.
• Growth Opportunities: Be part of a company that values your contributions and offers opportunities for professional development.
  
  

Key Responsibilities

• Seamless Onboarding: Deliver a flawless onboarding experience from start to finish.
• Documentation Management: Administer all required documentation for open and closed loop credit card acceptance.
• Credential Acquisition: Obtain credit card credentials for major bank cards (AMEX, VISA, MC, DISCOVER), World Fuel proprietary cards, government cards, competitor cards, and fuel supplier card offerings.
• Daily Collaboration: Partner with World Fuel sales managers, business units, issuing banks, industry fuel suppliers, aviation software providers, and other third-party providers.
• Service Excellence: Display a strong commitment to service excellence and continual learning.
  
  

Job Requirements

• Attention to Detail: Ensure thoroughness and quality assurance in all tasks.
• Workflow Navigation: Ability to comprehend, retain, and navigate a wide variety of multifaceted and complex workflows.
• Critical Thinking: Determine the best course of action for the most desirable outcome.
• Organizational Skills: Manage a large volume of onboarding events simultaneously.
• Interpersonal Skills: Produce results by partnering with World Fuel team members, leaders, and external companies.
  
  

Experience

• Payment Card Industry: Prior experience in the payment card industry is highly desirable.
• Aviation: Prior experience in aviation is highly desirable.
• Customer Service: Prior experience in customer service is highly desirable.

Education Preferred

2 years+ college education, desired but not required.

Geographic Scope & Travel Requirements

Remote Position: Work from home with occasional after-hours support and travel to customer locations as needed.

#WKC

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Oil and Gas

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