Onboarding Specialist

Randstad; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Randstad is seeking an Onboarding Coordinator to enhance the candidate experience during the onboarding process for associates at Mass General Brigham. The successful candidate will excel in customer service, manage high-volume tasks in a fast-paced environment, and ensure smooth onboarding from offer acceptance through orientation.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Experience or strong interest in Human Resources preferred.
• Experience with ATS tools such as Taleo, Workday, or PeopleSoft.

Responsibilities

• Lead the new hire onboarding process from offer acceptance to orientation.
• Ensure candidates complete pre-employment requirements like I-9 and health clearance.
• Provide exceptional service to candidates and manage multiple onboarding tasks.

Skills

Customer service

Problem solving

Communication

Organization

Education

Bachelor’s Degree or relevant work experience

Tools

Applicant Tracking System

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Randstad in partnership with Mass General Brigham are currently seeking an Onboarding Coordinator reporting to the New Hire Experience Manager. The Talent Operations Coordinator is responsible for owning the candidate experience throughout the onboarding process for both internal and external associates. The Talent Operations Coordinator will provide excellent candidate experience and be responsible the onboarding of all associates, including obtaining required forms, scheduling occupational health and I-9 appointments ensuring completion of all onboarding requirements including background, compliance, reference checks and, set up of systems access.

Principal duties and accountabilities

• Provide exceptional customer service to candidates, hiring managers, and recruiters throughout the onboaridng process
• Lead the new hire onboaridng process (accepted offer through New Employee Orientation)
• Communicate via email, phone, or in person with newly hired employees to ensure successful completion of all required pre-employment requirements including I-9, Occupational Health Clearance, background, compliance, and reference checks.
• Set up new employees in HRIS system(s)
• Run and create reports in the Applicant Tracking System.
• Continuously identify and implement ways to improve the onboarding experience.
• Partner with team leadership on strategic projects as they arise

Qualifications

• Bachelor’s Degree or relevant work experience
• Experience or strong interest in a career in Human Resources
• Experience with an Applicant Tracking System (Taleo, Workday, PeopleSoft)
• Proficiency in Microsoft Word, Excel, PowerPoint, & Outlook

Skills, Abilities, and Competencies

• Strong customer service experience
• Ability to work independently with little day-to-day supervision
• Excellent communication abilities – written/verbal
• Experience handling high-volume and multiple tasks in a fast-paced environment
• Strong organizational skills and detail-oriented
• Demonstrated problem-solving skills
• Ability to manage sensitive and confidential information
• Team player in a high-volume and fast-paced environment

Working conditions

• Standard office environment with local travel to Mass General Brigham sites.