Onboarding Specialist - Remote

CarepathRx; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

CarepathRx seeks a dedicated individual to support Care Coordinators in managing patient referrals. Responsibilities include answering calls, documenting referral data, and ensuring accurate patient information transfer. Candidates should have strong communication skills, organizational abilities, and a high school diploma or GED. This role is ideal for a team player focused on customer satisfaction in a fast-paced environment.

Benefits

Medical, dental, and vision coverage

Flexible spending

Company-paid life insurance

Short-term disability

401(k)

Paid Time Off

Paid holidays

Qualifications

• Excellent communication, interpersonal and organizational skills required.
• 1+ year of call center experience.
• Knowledge of medical terminology required.

Responsibilities

• Obtain patient referral data from referral sources via phone.
• Answer incoming phone calls related to referrals.
• Enter new patient information into the computer system.

Skills

Team player

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Education

HS diploma or GED

Tools

Microsoft Office Suite

Job description

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

Provide ongoing support and assistance to the Care Coordinators. Primary responsibilities include answering incoming phone calls and triaging phone calls to assist our admissions department

Responsibilities

• Obtains patient referral data from referral sources via phone.

• Answer incoming phone calls pertaining to referrals.

• Perform clerical duties as requested.

• Documents initial referral information.

• Identifies and documents patient team assignment.

• Notifies intake coordinator of pending referrals.

• Enters new patient information into computer system as needed.

• Assists Intake with phone communication as needed.

• Assures accurate transfer of patient insurance information.

• Performs in accordance with system-wide competencies/behaviors.

• Performs other duties as assigned.

Skills & Abilities

• Team player

• Gives high priority to client satisfaction and customer needs. Maintains confidentiality of patient information.

• Provides customer service to all internal and external customers.

• Good verbal and written communication skills.

• Computer literate, with the ability to utilize standard software applications including Windows and MS Office Suite (Outlook, Word, and Excel)

• Good organizational skills with attention to detail and ability to multitask

Requirements

• HS diploma or GED required.

• Excellent communication, interpersonal and organizational skills required.

• 1+ year of call center experience.

• Ability to prioritize and handle multiple tasks.

• Knowledge of medical terminology required.

• Proficient computer skills and Microsoft Office Products required.

CarepathRx offers a comprehensive benefit package for full-time employees that includesmedical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits,401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire .

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.