Onboarding Specialist

Leap; United States; On-site; USD 60,000 - 65,000; Full time

Job summary

Leap is seeking an Onboarding Specialist to lead customer training and manage onboarding projects. In this role, you will conduct training sessions, configure software, and develop solutions to enhance customer satisfaction. Join a dynamic team and contribute to transforming the home improvement industry while benefiting from a transparent culture and comprehensive employee support.

Benefits

Affordable Health & Wellness Coverage

401(k) company match

20 vacation days

Comprehensive Employee Assistance Program

Exclusive Discounts with LifeMart

MoveSpring Wellness App

Team-Building Activities

Qualifications

• 1-2 years experience using web-based applications.
• 1-2 years in a client-facing role with customer service skills.
• 1-2 years experience with software implementation.

Responsibilities

• Conduct engaging training sessions via Zoom for software onboarding.
• Oversee customer onboarding projects ensuring timely delivery.
• Develop innovative solutions to customer requests.

Skills

Customer Service

Project Management

Technical Skills

Communication Skills

Organizational Skills

Analytical Skills

Education

Associate or Bachelor’s degree in a relevant field

Job description

Join to apply for the Onboarding Specialist role at Leap

Join to apply for the Onboarding Specialist role at Leap

HR Business Partner @ Leap | We're Hiring!

Salary Range: $60,000.00 To $65,000.00 Annually

Hiring Locations: Must be based in EST or CST time zone

About Us

At Leap, we want YOU to be part of our journey as we transform the home improvement industry! We’ve been recognized as a Top Workplace and placed on Inc. 5000’s Fastest Growing Companies for 3+ consecutive years. Our complete platform paves the way for a new era in efficiency and professionalism for contractors. Share our passion for innovation and excellence and allow your creativity to meet craftsmanship. Take the Leap today!

Position Overview

We are seeking a dynamic and detail-oriented SalesPro Specialist to join our team. In this role, you will lead engaging Zoom training sessions, manage customer projects, provide backend training, and configure software to meet customer needs. You will also develop innovative solutions to address customer requests, ensuring their successful integration and satisfaction. This is a fantastic opportunity for a motivated individual to thrive in a fast-paced environment with ample opportunities for professional growth and advancement.

Responsibilities

• Lead Interactive Training Sessions: Conduct engaging, hands-on training sessions via Zoom to ensure customers effectively utilize the software.
• Manage Customer Projects: Oversee customer onboarding projects from initiation to completion, ensuring timely delivery and adherence to project plans.
• Backend Training and Configuration: Provide in-depth training on backend functionalities and configure software settings to align with customer requirements.
• Customer Support and Solution Development: Address customer requests by devising innovative solutions and ensuring their business needs are met.
• Project Management: Implement project management best practices, including time tracking, development and maintenance of detailed project plans, and clear, consistent communication.
• Issue Identification and Mitigation: Proactively identify potential issues, risks, and concerns during the onboarding process and take appropriate actions to mitigate them.
• Customer Education Programs: Assist in developing and executing educational programs to support new business initiatives, ensuring customers are well-informed and empowered.
• Cross-Departmental Collaboration: Work collaboratively with various departments within Customer Success to ensure customer accounts are configured to meet their business needs.
• Deep Product and Sales Process Knowledge: Gain an in-depth understanding of the customer’s sales processes and the SalesPro application to provide tailored solutions.
• Enhance Customer Experience: Serve as a driving force in delivering a positive and seamless customer onboarding experience, ensuring high levels of satisfaction and success.

Qualifications

• Education: Associate or Bachelor’s degree in a relevant field.
• Experience with Web-Based Applications: 1-2 years of experience using, supporting, or troubleshooting web-based applications.
• Client-Facing Role Experience: 1-2 years of experience in an external client-facing role, demonstrating strong customer service skills.
• Software Implementation: 1-2 years of experience with software implementation, showcasing the ability to guide clients through the setup process.
• Project Management: 1-2 years of project management experience, including planning, executing, and overseeing projects to ensure timely completion.
• Nice to Have: Experience working in fast-paced startup environments, demonstrating adaptability and the ability to thrive in rapidly changing, dynamic settings.
• Communication Skills: Excellent written and verbal communication skills to effectively convey information and instructions.
• Technical and Analytical Skills: Strong technical, analytical, and troubleshooting skills to address and resolve client issues.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Attention to Detail: Exceptional attention to detail and accuracy in all work.
• Prioritization and Time Management: Ability to prioritize tasks and manage workload efficiently in a high-volume, deadline-driven environment.

What it’s like to work at Leap

When you join Leap, you’ll collaborate with curious minds, bold innovators and smart risk-takers. As a member of our team, you’ll be valued, supported, and included. With a transparent culture and approachable leadership, we offer career opportunities that match your ambitions and talents. To help maintain your work-life balance, we offer a range of resources for you and your family, including comprehensive benefits and wellness plans.

We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here’s what you can look forward to:

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date..
• Invest in Your Future – 401(k) company match to help you build financial security.
• Time to Recharge – competitive time-off package including 20 vacation days, 10 sick days, 8 company holidays, 3 floating holidays and 2 volunteer days to give back to causes you care about.
• Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges.
• Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
• MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
• Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

Join us and experience a company that truly invests in YOU!

Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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