Onboarding Specialist

Russell Tobin; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is hiring an Onboarding Specialist (Project Manager) for a remote position. You will be responsible for onboarding merchants, delivering training, and managing project timelines. Candidates should have a bachelor's degree and 3-5 years of relevant experience. Attractive benefits are included.

Benefits

Comprehensive healthcare coverage

401(k)-retirement savings

Employee assistance program

Identity theft protection

Legal support

Employee discounts with preferred vendors

Qualifications

• 3-5 years in onboarding, implementation, project management, or account management.
• Track record of precision and meeting deadlines.
• Strong collaboration skills across teams.

Responsibilities

• Own merchant onboarding and implementation with clear communication.
• Train merchants on product functionality and best practices.
• Deliver polished presentations and address merchant concerns.

Skills

Communication

Attention to detail

Collaboration

Presentation skills

Education

Bachelor's degree or equivalent practical experience

Job description

Russell Tobin's client is hiring an Oboarding Specialist (Project Manager)

Employment Type: Contract

Location: Remote

Schedule: Monday-Friday

Pay rate: $40-$46/hr

Responsibilities:

• Own merchant onboarding and implementation with clear, proactive communication.
• Deliver polished presentations and address merchant concerns with empathy and expertise.
• Train merchants on product functionality and best practices.
• Develop collateral to enhance merchant education and product adoption.
• Become a subject-matter expert on the Online Ordering platform.
• Partner with Sales to troubleshoot implementation hurdles.
• Provide actionable feedback to improve product offerings and workflows.
• Uphold high standards for service quality and project timelines.
• Identify opportunities to enhance team efficiency and merchant outcomes.
• Adapt quickly to evolving priorities in a high-growth environment.

Requirements:

• A bachelor’s degree or equivalent practical experience.
• 3-5 years in onboarding, implementation, project management, or account management.
• A track record of precision, meeting deadlines, and meticulous attention to detail.
• Experience collaborating across teams and influencing without authority.
• Strong presentation skills for both internal and external audiences.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.