Onboarding Manager

Swooped; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

A fast-growing SaaS company seeks an Onboarding Manager to drive the adoption of their salon and spa software. In this fully remote role, you will engage with customers, ensuring they understand and effectively utilize the platform, fostering relationships to enhance satisfaction and efficiency.

Benefits

Unlimited PTO

Monthly wellness budget

Premium Calm app subscription

401k plan

Qualifications

• 2+ years in a customer-facing SaaS role.
• Experience in the beauty and wellness industry preferred.
• Strong Excel skills for data manipulation.

Responsibilities

• Guide customers through the onboarding process and training.
• Manage and oversee multiple onboarding projects.
• Analyze onboarding performance and improve methods.

Skills

Customer relationship management

Project management

Data analysis

Excel proficiency

Verbal communication

Written communication

Detail-oriented

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Notion

Slack

Job description

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Our client is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

They’re a fully remote, fun, and ambitious team and get together every few months in person. As they grow, they’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join the team!

About the Role

As an Onboarding Manager at the company, you will build impactful relationships with their customers to ensure they fully understand, use, and adopt the software platform. You’ll establish a strong rapport with key stakeholders and execute a process-driven onboarding experience.

In this role, you’ll work directly with customers to document their desired outcomes, complete product training, configure their account, import their data, and roll out the product to their users. You’ll manage a portfolio of onboarding projects across salons and spas in the US & Canada, and you’ll be supported by various teams as you guide the customers through their onboarding journey. While fully remote, they are looking for candidates located in

What You'll Do

• Guide customers through the adoption of the product by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout.
• Oversee multiple onboarding projects simultaneously, coordinating with internal teams to meet milestones and deliver on-time results.
• Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback.
• Track and analyze onboarding performance, using data to refine processes and ensure customer satisfaction.
• Serve as a trusted resource for best practices, offering tailored advice to help salons and spas optimize their use of the product.

What They’re Looking For

• 2+ years of experience in a customer-facing role in a SaaS environment, with a preference for vertical SaaS; experience with CRM systems (e.g., Salesforce), project management tools (e.g., Notion), and communication tools (e.g., Slack) is a plus.
• Prior experience in the beauty and wellness industry; or onboarding experience in the industry.
• Strong proficiency in Excel, with experience manipulating and importing large datasets, combined with excellent written and verbal communication skills to quickly build trust with customers.
• Detail-oriented and highly organized, able to manage time effectively while ensuring accuracy and thoroughness in all tasks.
• A collaborative team player who can also work independently, thrive in a fast-paced environment, and adapt to evolving processes and challenges.
• Empathetic and passionate about helping customers succeed, with a commitment to improving organizational systems to reduce extra work and enhance efficiency.

What You’ll Love About the Company

• Unlimited PTO
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app & One Medical membership
• 401k (no matching)

Compensation

Pacific Standard Time (PST), Mountain Standard Time (MST), or Central Standard Time (CST).

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Human Resources

• Industries

  Computer and Network Security and Technology, Information and Media

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