Onboarding Specialist

FreshDirect; New York (NY); On-site; USD 57,000 - 63,000; Full time

Job summary

FreshDirect seeks a People Onboarding Specialist to facilitate the onboarding of new employees. This role involves overseeing pre-hire processes, managing documentation, and ensuring compliance with hiring requirements. Candidates should possess strong communication and organizational skills, alongside proficiency in Excel. With competitive compensation and a vibrant workplace culture, this is an excellent opportunity to join a leader in the online grocery industry.

Benefits

PTO, Safe & Sick Time, and Paid Holidays

Health Benefits: Medical, vision, dental

401(k) with employer match

20% employee discount on purchases

Qualifications

• Experience in HR onboarding preferred.
• Knowledge of Microsoft Office Suite, especially Excel and PowerPoint.
• Strong analytical and communication skills.

Responsibilities

• Support pre-employment verification processes and schedule new hires for orientation.
• Prepare and manage onboarding experience and documents.
• Coordinate with external vendors for employee background checks.

Skills

Excel proficiency

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

Education

Bachelor’s Degree in related discipline

Tools

Microsoft Office Suite

Job description

Brief Description

About Us

We’re FreshDirect, we’ve offered the best selection of fresh food since 2002, and we can proudly say that we pioneered online grocery shopping. From our state-of-the art facility in the Bronx, we provide grocery delivery to the greater New York City metropolitan area, with seasonal service to eastern Long Island and the Jersey Shore. FreshDirect is building a better food system by bringing people closer to the highest quality, freshest food possible through a best-in-class delivery experience. We do this by having higher standards, sourcing locally and sustainably, and caring more for the people and communities we serve.

The Role

As a People Onboarding Specialist, you will be the first to support the growing number of employees joining the FreshDirect family. You’ll focus on getting employees to complete pre-hire processes, understanding background requirements, owning the pre-onboarding compliance and credentialling processes, and scheduling new hires for orientation. As our ideal candidate, you are empathetic, customer-centric, have great written (email) and verbal (phone) communication skills, and are very detail oriented. Excel proficiency is a MUST for this role.

What You’ll Do

• Craft and send emails with information about the company and position, including orientation schedules, and dress code.
• Supports all aspects of pre-employment and on-boarding activities inclusive of pre-employment testing, I-9 processing, IDs, and entry of new hires in the company’s HRIS system etc.
• Coordinates and maintains all aspects of the pre-employment verification process and monitors applicant status via business partner’s website.
• Prepares and lead employee onboarding experience assessing background requirements, compliance/ credentialling documents
• Proactively monitor all open onboarding cases and provide guidance to the team on all activities
• Partner with cross-functional vendors including background companies/ client vendors/ third party IT vendors
• Extreme attention to detail, ensuring compliance deadlines are managed and organized correctly
• Identify and report issues within the employee experience
• Compile and update employee records
• Prepares, audits employee and DOT files and collects offer letters, I9 form, EVerify, payroll forms, and company policy manual acknowledgement
• Collects and stores interview guides and interview rating grids
• Prepares and files all new hire employee folders
• Consistently lead and/or participate in projects and initiatives related to HR and Recruiting.
• Works collaboratively with outside Business Partners that the company partners with to ensure workforce planning goals are met
• Responsible for building relationships with outside partners and sources and representing FD at job fairs
• Enters and maintains requisition data on Applicant Tracking System (ATS).
• Compiles new hire packages when needed
• Conducts pre-employment verifications including references.
• Composes correspondence and documents
• Maintains metric reports and create and maintain recruitment reports and create related reports
• Expected to utilize knowledge of policies, procedures, and organization to solve routine and non-routine problems or questions.
• Other special projects or assignments may be assigned
• Assist in other Human Resources tasks as needed
  
  

What You Bring

• Experience in HR onboarding, preferred
• Bachelor’s Degree in related discipline or demonstrated capability to perform job responsibilities through previous experience and education
• Knowledge of Microsoft Office Suite, including strength in using Excel and PowerPoint
• Strong analytical, communication, and organization skills
• Problem-solving skills – ability to develop solutions
• Strong organizational skills
• Must embody and demonstrate company values and culture
  
  

What We Offer

• The expected compensation for this role is [$57,174 - $63,000] per year, depending on experience and qualifications. Final compensation will be discussed during the interview process.
• Time Off: PTO, Safe & Sick Time, and Paid Holidays.
• Health Benefits: Medical, vision, dental and voluntary disability benefits.
• Financial Benefits: 401(k) + employer match and life insurance.
• Location: Our state-of-the-art campus is located in the Bronx, featuring an on-site gym, cafeteria and an employee market. We offer free on-site parking and provide an employee shuttle service from nearby MTA stations.
• People Investment: We offer on the job training to our operations and transportation team members to facilitate career advancement. Additionally, we invest in leadership development programs that provide opportunities for professional growth. We have also partnered with local colleges to offer tuition discounts.
• Perks: Employees can take advantage of a 20% employee discount on online orders and at our wine store. Our on-site employee market showcases our products at substantial markdowns. Additionally, we organize vendor spotlights and engagement events that give employees the opportunity to experience our products firsthand.
  
  

Our Culture

We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity

We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes.