Onboarding Specialist

BrightSpring Health Services; Kingsport (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

BrightSpring Health Services seeks an Onboarding Specialist to guide new hires through pre-employment tasks and ensure a smooth start. You will manage offer letters, background checks, MVR, and references, coordinating with HR, the hiring manager, and recruiters while maintaining accurate system data.

The role requires 2+ years in admin or recruiting, an associate degree, strong written communication, and a proactive service mindset. Based in Nashville, Wise, or Kingsport with up to 25% travel.

Qualifications

• Associate's degree or equivalent related experience.
• At least 2 years in administrative support or recruiting.
• Strong presentation and written communication with attention to detail.
• Experience delivering high-quality service to customers/clients.
• Knowledge of HR and EEOC policies is helpful.
• Ability to respond quickly and flexibly to requests; travel up to 25%.

Responsibilities

• Own the pre-employment experience for new hires, including offer letters and checks.
• Coordinate communications between candidates and HR, hiring manager, and recruiters.
• Escalate background check issues to HR Benefits or Compliance.
• Educate candidates on required steps before the first day.
• Be the SME for onboarding systems including ATS and background screening.
• Ensure timely, accurate input of candidate data into systems.

Skills

Administrative support

Recruiting experience

Communication skills

HR policies knowledge

Attention to detail

Travel readiness

Education

Associate's degree or equivalent

Tools

ATS

Background screening solutions

Job description

Onboarding Specialist

Job Locations

US-TN-NASHVILLE | US-VA-WISE | US-TN-KINGSPORT

Position Details

• ID: 2026-197131
• Line of Business: BrightSpring Health Services
• Position Type: Full-Time

Our Company

BrightSpring Health Services

Overview

The Onboarding Specialist facilitates and assists newly hired candidates through their required pre-employment activities to prepare them for their first day of work in their designated line of business. They perform various tasks, including data entry, scheduling background checks, pre-employment testing, and monitoring of employee files in a fast-paced, dynamic environment. A successful Onboarding Specialist possesses excellent customer service, judgment, and problem-solving skills.

Responsibilities

• Own and ensure a positive, straightforward experience for all new hires throughout the pre-employment process, including offer letters, background checks, MVR, and reference checks
• Coordinate all communication between newly hired candidates and the hiring team, including HR, hiring manager, and recruiter
• Escalate background check and other pre-employment screening issues to the appropriate parties in the HR Benefits and / or Compliance departments
• Educate and provide information to newly hired candidates to ensure clarity on what they need to do to prepare for their first day of employment
• Serve as the subject matter expert on onboarding systems and tools, including the Applicant Tracking System (ATS) and the background screening solution
• Ensure timely and accurate system input of newly hired candidate information
• Drive urgency in getting candidates on board, with a high degree of responsiveness to candidate needs and hiring manager inquiries

Qualifications

• Associate's degree or equivalent related experience
• At least 2 years of experience in administrative support or recruiting
• Strong presentation and written communication skills with an attention to detail
• Experience in establishing high standards of service delivery to customers and clients
• Knowledge of HR and EEOC policies is helpful
• Ability to react quickly and with a sense of urgency to requests, issues, e-mails, or other events in a timely and flexible fashion
• Travel 0-25%

About our Line of Business

BrightSpring Health Services provides complementary home- and community-based health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.