Onboarding Specialist

blhnurses; Bowie (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance (Vision & Dental)

401(k) Retirement Plan

Employee Assistance Program

State-wide Recreational Discount

Paid Time Off

Job summary

Beatrice Loving Heart is seeking a Supervisor for the Onboarding Team to guide new hires through a comprehensive onboarding experience. You will partner with HR to maintain training records, improve processes, and ensure compliance with employment practices.

This role emphasizes leadership, customer service excellence, and data-driven improvements. The ideal candidate has a Bachelor's degree and at least 2 years in onboarding, with strong communication and problem-solving skills to support a

Qualifications

• Bachelor's degree in HR, hospitality management, business administration or related field (international equivalent ok).
• Minimum 2 years onboarding or relevant experience.
• Strong communication and customer service skills in English.

Responsibilities

• Supervise the Onboarding Team in line with the organization's mission and values.
• Train all new team members and ensure a smooth onboarding experience.
• Provide support and guidance to new hires; monitor contingencies and improve systems.
• Collaborate with HR to deliver onboarding services and optimize hires.
• Schedule and monitor all new team member trainings; analyze trends and metrics.

Skills

Onboarding

Team Leadership

HR Knowledge

Customer Service

Communication

Education

Bachelor's degree in HR or related field

Tools

MS Office

HRIS

Job description

Job description

Ready to advance your career as Supervisor working with an amazing team?

Beatrice Loving Heart is looking for experienced individuals with a passion for working with new Team Members and ensuring a pleasant onboarding experience. Qualified candidates will be knowledgeable and experienced in implementing onboarding processes that are effective.

Essential Duties and Responsibilities

• Responsible for working as a supervisor for the Onboarding Team in keeping with the organization’s mission, vision, values, and philosophy
• Works with the Onboarding Team to train all new Team Members
• Ensures each new Team Member receives the appropriate level of support and guidance to create an exemplary onboarding experience.
• Manages high-volume onboarding contingency tracker and develops strategies to create better systems when needed.
• Works in close partnership with other HR team members to ensure a seamless delivery of onboarding services and optimization of successful hires for the organization.
• Schedule, confirm, coordinate, and monitor all New Team Member training
• Analyze trends and metrics in partnership with the HR team to develop and implement recommended solutions for onboarding contingencies and other related onboarding duties.
• Supports the Agency by organizing and maintaining appropriate documentation to ensure confidentiality and inform appropriate HR team members when needed.
• General knowledge of various employment laws and practices as it pertains to recruitment.
• Other duties as assigned.

Qualifications, Knowledge, and Skills:

• Bachelor's degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred
• Minimum of at least 2 years onboarding or any relevant experience
• Ensures that all New Team Member training documents are updated and maintain a detailed record of all training
• Works diligently and proactively to resolve all onboarding related situations; and, continuously explores ways to increase efficiency and effectiveness
• Exceptional oral, written, and interpersonal communication skills in the English language
• Incredible focus on superior customer service to internal and external clients and an innate desire to go above and beyond to achieve excellence
• Strong problem-solving ability and tenacious follow-up skills
• Ability to accurately and articulately document information; extraordinary attention to detail
• Demonstrated ability to work effectively in teams; share responsibility for results, provide and accept feedback
• Ability to plan and organize self and work in order to achieve objectives and targets; is determined to deliver outcomes and is able to overcome obstacles in order to move forward. Accountable for the delivery of outcomes strives to meet and exceed the expectations of customers.

Benefits:

• Health Insurance with Vision and Dental option.
• 401 (k) Retirement Plan Option.
• Employee Assistance Program.
• State-wide Recreational Discount.
• Paid Personal Time Off.