Onboarding & Renewal Success Specialist

C T Corporation System (DE); Madison (WI); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a customer success associate in Madison, WI. You will onboard new customers, resolve inquiries, support renewals, monitor engagement data, and document interactions in CRM.

Collaborate with internal teams to improve products and services while maintaining strong client relationships. Benefits include medical, dental and vision coverage. The interview process is onsite; a FinCEN ID is required within 7 days of employment, and the role is eligible for a performance bonus.

Qualifications

• Enhanced communication skills for both verbal and written interactions.
• Ability to tackle a wider range of issues through intermediate problem-solving.
• Basic analytical skills to track and interpret customer data.
• Strong understanding of products/services and relevant technical concepts.
• Proficiency in using CRM tools for managing customer relationships.

Responsibilities

• Proactively support onboarding for new customers.
• Address and resolve a broad range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.

Skills

Enhanced Communication

Intermediate Problem-Solving

Analytical Skills

Technical Proficiency

Advanced CRM

Customer Focus

Collaboration

Feedback Implementation

Job description

Wolters Kluwer is seeking a customer success associate in Madison, WI. You will onboard new customers, resolve inquiries, support renewals, monitor engagement data, and document interactions in CRM.

Collaborate with internal teams to improve products and services while maintaining strong client relationships. Benefits include medical, dental and vision coverage. The interview process is onsite; a FinCEN ID is required within 7 days of employment, and the role is eligible for a performance bonus.