Onboarding Project Manager - LATAM

cloudbedsthirdpartyboard; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first with home-office stipend

Paid time off

Fully paid parental leave

Learning resources and structured upsk

Job summary

cloudbedsthirdpartyboard is seeking an onboarding lead to guide mid-market hospitality customers from signed contract through adoption and handoff to long-term account management.

The role blends program leadership with customer partnership in a fast-moving SaaS environment, emphasizing measurable outcomes, risk management, and stakeholder alignment.

Qualifications

• Fluent in English and Spanish, written and spoken.
• 4+ years in hotel operations or hotel management.
• At least 1 year of project management in a SaaS or customer-facing setting.
• Strong organizational discipline and ability to manage multiple projects.

Responsibilities

• Own the complete onboarding lifecycle from sales handoff to go-live and transition to ongoing account management.
• Define project scope, timelines, milestones, and deliverables to keep implementations on track.
• Lead kickoff sessions, recurring check-ins, and go-live ceremonies while capturing action items.
• Surface risks, dependencies, and escalation paths to protect momentum and customer satisfaction.
• Coordinate cross-functional collaboration across onboarding, sales, product, support, professional services, and account management teams.
• Track onboarding success metrics such as adoption and training completion.

Skills

Bilingual: English & Spanish

Project management

Hotel operations experience

Cross-functional coordination

Job description

Role overview

Lead end-to-end onboarding engagements for mid-market customers of a hospitality technology platform, guiding accounts from signed contract through adoption and final handoff to long-term account management. The position blends program leadership, customer partnership, and operational rigor inside a fast-moving SaaS environment, with a strong emphasis on measurable customer outcomes and stakeholder alignment.

Responsibilities

• Own the complete onboarding lifecycle, from sales handoff through go-live, adoption milestones, and transition to ongoing account management.
• Define project scope, timelines, milestones, and deliverables that keep implementations on track and on schedule.
• Serve as the primary point of contact, leading kickoff sessions, recurring check-ins, and go-live ceremonies while capturing action items and next steps.
• Proactively surface risks, dependencies, and escalation paths to protect momentum and customer satisfaction.
• Coordinate cross-functional collaboration across onboarding, sales, product, support, professional services, and account management teams.
• Track onboarding success metrics such as adoption, training completion, and utilization milestones to support lasting customer success.

Requirements

• Business-professional fluency in both written and spoken English and Spanish.
• At least four years of experience in hotel operations or hotel management.
• A minimum of one year of project management experience in a SaaS or customer-facing setting.
• Demonstrated ability to juggle multiple projects simultaneously with strong organizational discipline.
• Experience coordinating cross-functional stakeholders and driving projects to completion in a fast-paced environment.
• Strong communication, relationship management, and customer-facing presentation skills.

Nice to have

• Prior experience supporting mid-market or enterprise customer implementations.

Benefits and work setup

• Remote-first operating model with home-office stipend based on country of residency.
• Paid time off aligned with local labor requirements and fully paid parental leave.
• Access to internal learning resources, manager training, upskilling programs, and structured knowledge transfer.