Onboarding Project Manager

Surgimate; United States; Remote; USD 80,000 - 95,000; Full time

Job summary

Surgimate is seeking an Onboarding Project Manager to oversee project cycles and deliver innovative solutions in healthcare. This role involves managing implementation projects, collaborating with clients, and ensuring successful onboarding of their digital health products. Ideal candidates will have a strong project management background, excellent communication skills, and a passion for improving healthcare coordination.

Benefits

401(k) with company match

100% employer covered medical, dental & vision plans

Flexible Time Off

Home Office Setup & Equipment

Qualifications

• 3-5 years of project management experience.
• Experience implementing SaaS products.
• IT or software development background.

Responsibilities

• Manage end-to-end implementation projects.
• Collaborate with clients to gather project requirements.
• Provide training and support to customers during implementation.

Skills

Project Management

Communication

Problem Solving

Organizational Skills

Interpersonal Skills

Education

Bachelor's Degree

Job description

Join to apply for the Onboarding Project Manager role at Surgimate

Join to apply for the Onboarding Project Manager role at Surgimate

This range is provided by Surgimate. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $95,000.00/yr

About Surgimate:

At Surgimate, we envision a world where surgical care coordination is effortless rather than a burden. We have built a market-leading digital health product and brand position, counting some of the most reputable surgical practices in the US among our customers. We are gearing up for a major expansion nationwide and looking for innovative & customer centric Mate’s to join us!

About the Role:

As Onboarding Project Manager, you are responsible for managing the project cycle and delivering solutions that change the healthcare landscape. You are passionate about managing technological projects, a strong communicator, and have great organizational and interpersonal skills. The Project Manager must be collaborative with a penchant for problem-solving in a complex environment.

The Onboarding Project Manager will report to our Senior Manager, Technical Services. The salary range for this position is $80,000- $95,000 annually based on candidate's experience, plus a performance incentivized bonus. This role is fully remote within the US and may include some travel for customer and team events.

What You’ll Do:

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.
• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.
• Develop and maintain detailed project plans, ensuring that project milestones are met on schedule.
• Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success and successful onboarding.
• Conduct regular project status meetings, providing timely updates on project progress, risks, and issues.
• Identify and mitigate project risks, proactively resolving any obstacles that may impact the project timeline or deliverables.
• Provide training and support to customers during the implementation process, ensuring a smooth transition to the new system.
• Own technical integration and interoperability:
• Lead the technical integration process, ensuring seamless connectivity between Surgimate and other systems Customers are using.
• Collaborate with the R&D, Customer Support and Implementations teams to resolve technical challenges and enhance interoperability.
• Work hands-on to configure Surgimate product builds during the implementation phase.
• Collaborate with the development team to address customization needs and ensure client satisfaction.
• Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices.
• Assist the customer with refiningrequirements and customize internal controls, configuration, and quality assurance.

About You:

Experience and Skills

• Minimum 3-5 years of project management experience and 1 year implementing SaaS products; experience implementing digital health systems -advantage
• IT or software development background
• Experience working closely with clients
• Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization
• Experience in Agile methodology - advantage.
• Outstanding (preferably native) English language skills

Personal Qualities

• Ability to work independently across multiple projects, and to meet deadlines
• A high level of organizational capability
• Ability to rapidly grasp and apply complex business and technical concepts
• Passion to provide the highest quality service to our customers

Excellent communication and interpersonal skills

_____________________________

Learn more about Surgimate:

Our Product & Mission:

At Surgimate, we are an enterprise SaaS company on a mission to change how healthcare practices coordinate the most important part of their business – surgery.

Our Team:

At Surgimate, we are a remote first team distributed across the US, India and Israel (Israel and India R&D Centers). We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly.

Read more about our team & values here: https://www.surgimate.com/careers/

Our Interview Process:

Our interview process is thorough - aiming to ensure that each person that joins our team is the right fit and providing ample information for you to assess if Surgimate is the right fit for you, too.

While the process may differ between teams and roles, you can generally expect the process to be:

• Intro call with Recruiting (30 mins)
• Workplace Insights Assessment via Big 5 (~20 mins)

Full time, US based team members can expect:

• Competitive salary plus commissions/bonus, 401(k) with company match up to 4%
• 100% employer covered medical, dental & vision plans for the employee through UHC. Plus, employer subsidized plans available for dependents.
• FSA, Mental health & EAP programs, Long Term Disability and Life Insurance
• Home Internet, Meal & Wellness allowances
• Home Office Setup & Equipment (Mac or PC of your choice!)
• Flexible Time Off:
• 10 Holidays + 2 Holiday Eves
• Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3)

Our benefits may vary by country. Please ask your recruiting contact if you have any questions.

Applicants must be authorized to work in the United States without sponsorship.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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