Onboarding & Operations Specialist
Alia Services
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Benefits offered by this job
Job summary
Alia Services is a remote-first firm connecting professionals with global projects. We are seeking an Onboarding & Operations Specialist to source, onboard, and support field representatives across multiple projects, combining recruitment, training, and day-to-day coordination.
You will collaborate with client teams, schedule assignments, monitor visits, and provide guidance to ensure reps are prepared and performing well.
Qualifications
- Advanced English proficiency, both spoken and written.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Strong teamwork and collaboration skills.
- Ability to work independently, prioritize tasks, and maintain clear communication with the team.
- Dependable, professional, and able to meet deadlines.
- A personal computer with at least 8 GB of RAM.
- A reliable internet connection with a minimum speed of 30 Mbps.
- A backup plan in case of internet or power outages.
- A quiet, distraction-free workspace or noise-canceling headset(s).
Responsibilities
- Collaborate with the client team's lead and cross-functional teams to understand hiring needs and recruitment priorities.
- Source and interview representative candidates through various recruitment channels.
- Evaluate candidates and guide qualified representatives through onboarding on the client's platform.
- Coordinate the onboarding process and ensure new representatives understand the platform and the requirements of their assigned projects.
- Provide appropriate training and guidance to help representatives get started successfully.
- Assign representatives to projects and local stores based on operational needs.
- Monitor attendance and review completed visits to ensure project expectations are met.
- Provide feedback and guidance to support representative performance and development.
- Address questions and troubleshoot issues raised by representatives with the support team.
- Maintain clear communication with representatives, client teams, and other departments for smooth operations.
- Help identify operational challenges and support timely resolution to keep projects running efficiently.
Skills
Tools
Job description
Work Model: 100% Remote
Employment Type: Full-Time
Department: Operations
Alia Services connects talented professionals with growing companies around the world. We specialize in remote recruitment, workforce, and payroll solutions, helping organizations build exceptional teams while creating meaningful career opportunities for professionals.
We're looking for a proactive and organized Onboarding & Operations Specialist who will play a key role in sourcing, onboarding, and supporting field representatives across multiple projects. This role combines recruitment, training, and day-to-day operational coordination to ensure representatives are well-prepared, properly assigned, and set up for success.
If you have strong communication skills, enjoy working with people, and thrive in a fast-paced remote environment where collaboration and attention to detail are essential, this could be an excellent opportunity for you.
At Alia Services, we want our team members to feel supported throughout their employment while having opportunities to grow professionally. As part of our team, you'll have access to:
100% Remote Work - Work from the comfort of your home while collaborating with an international team and client.
Health Insurance - Health insurance coverage provided through SafetyWing, subject to applicable eligibility requirements.
Paid Time Off (PTO) - Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance.
Reliable Payroll - Consistent payroll administration and support from the Alia Services team.
Dedicated HR Support - Access to our People Operations team for employment-related questions, support, and guidance throughout your time with us.
Professional Growth - Opportunities to develop your recruitment, training, and operational coordination skills while gaining international experience.
Coaching & Feedback - Ongoing guidance and feedback to help you strengthen your skills and performance.
International Experience - Collaborate with distributed teams and support projects in an international work environment.
Ongoing Employee Support - From onboarding through your day-to-day employment, Alia Services serves as your dedicated partner throughout your experience with the client.
As an Onboarding & Operations Specialist, you will work closely with the client's team lead and other departments to understand hiring needs, source and interview candidates, and guide selected representatives through onboarding and training.
You'll also be responsible for coordinating representative assignments across projects and local retail stores, monitoring attendance and completed visits, providing feedback, and helping resolve operational issues. A key part of this role is ensuring representatives have the guidance and support they need to perform successfully across assigned projects.
Success in this position requires excellent organizational skills, clear communication, initiative, and the ability to manage multiple priorities while working independently in a remote environment.
Collaborate with the client's team lead and cross-functional teams to understand hiring needs and recruitment priorities.
Source and interview representative candidates through various recruitment channels.
Evaluate candidates and guide qualified representatives through onboarding on the client's platform.
Coordinate the onboarding process and ensure new representatives understand the platform and the requirements of their assigned projects.
Provide appropriate training and guidance to help representatives get started successfully.
Assign representatives to projects and local retail stores based on operational needs.
Monitor attendance and review completed visits to ensure representatives are meeting project expectations.
Provide feedback and guidance to support representative performance and development.
Address questions and troubleshoot issues raised by representatives, collaborating with the support team when necessary.
Maintain clear communication with representatives, the client's team lead, and other departments to ensure smooth day-to-day operations.
Help identify operational challenges and support timely resolution to keep projects running efficiently.
Advanced English proficiency, both spoken and written.
Strong verbal and written communication skills.
Excellent organizational and time-management abilities.
Strong teamwork and collaboration skills.
Ability to work independently, prioritize tasks, and maintain clear communication with the team.
Dependable, professional, and able to meet deadlines.
A personal computer with at least 8 GB of RAM.
A reliable internet connection with a minimum speed of 30 Mbps.
A backup plan in case of internet or power outages.
A quiet, distraction-free workspace or noise-canceling headset(s).
Experience in recruitment, candidate sourcing, interviewing, or onboarding.
Experience coordinating teams, assigning tasks, or monitoring attendance and performance.
Experience providing training, feedback, or operational support.
Familiarity with mobile applications or digital platforms used to coordinate field representatives.
Monthly Salary: $1,000 USD.
Salary Increase: An additional $100 per month after the first three months of employment.
Performance Bonus: Additional monthly bonus opportunities based on achieving established performance metrics.
Work Schedule: Sunday through Thursday, with Friday and Saturday off.
Preferred Start Date: Monday, November 2, 2026.
After three months of employment, employees may be eligible to receive a company-provided computer and monitor, subject to availability.
You'll be a strong fit if you're a proactive, people-oriented professional who enjoys connecting with candidates, helping new representatives get started, and keeping day-to-day operations organized.
You can balance recruitment and operational responsibilities, communicate clearly with people from different backgrounds, and take ownership of issues until they are resolved. You're comfortable working independently, but you also know when to collaborate with the team to ensure representatives receive the support they need.
If you're ready to contribute to a growing team and help representatives succeed across multiple projects, we'd love to hear from you.
Location Eligibility: Applicants must be based in Guatemala, El Salvador, Honduras, Costa Rica, Panama, or Mexico. Applicants based in Nicaragua are not eligible for this position.
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