Onboarding & Member Success Coach

Jobgether; United States; Remote; USD 34,000 - 62,000; Part time

Benefits offered by this job

Fully remote work

Flexible hours

Free platform access

Flat hierarchies

Job summary

Jobgether is seeking a remote onboarding and coaching specialist to welcome new members, guide them through the platform, and help them identify relevant training opportunities. You will motivate users to explore resources, book their first session, and provide ongoing support during their initial onboarding experience.

The role emphasizes understanding diverse learning preferences, building positive relationships, and offering actionable feedback to improve the member experience.

Qualifications

• Excellent verbal and written communication skills required.
• Customer-oriented mindset with genuine interest in helping people access learning opportunities.
• Proactive, self-motivated, with the ability to take initiative and follow through.
• Basic technical proficiency with digital platforms and tools.
• Strong interpersonal skills and adaptability to diverse learning needs.
• Reliable, organized, able to work independently and collaborative when needed.
• Nice to have: coaching, onboarding, training, customer support or member success experience.
• Nice to have: familiarity with LMS, HR tech, SaaS products, or digital training platforms.
• Nice to have: interest in professional development and coaching.

Responsibilities

• Conduct short, personalized onboarding and coaching sessions for new members.
• Guide users through the platform and identify relevant training courses.
• Encourage engagement and activation by motivating exploration of resources.
• Act as the primary onboarding contact and provide timely support.
• Adapt communication to different learning preferences and challenges.
• Share feedback with internal teams to improve the member experience.
• Contribute to a welcoming, informative, and motivating learning environment.

Skills

Excellent communication

Customer-oriented

Proactive/self-motivated

Digital platform proficiency

Interpersonal skills

Reliability/organization

Coaching onboarding experience

Training/customer support familiarity

LMS familiarity

HR technology awareness

SaaS product familiarity

Personal development interest

Tools

LMS

HR tech

SaaS platforms

Digital training platforms

Job description

Accountabilities:

• Conduct short, personalized onboarding and coaching sessions with new members to introduce them to the platform and its learning opportunities.
• Guide users through the platform, explain its features, and help them identify relevant training courses based on their interests and development goals.
• Encourage member engagement and activation by motivating users to explore available resources and book their first training session.
• Act as the primary point of contact for members during their initial onboarding experience, providing timely guidance and support.
• Understand individual learning preferences and challenges, adapting communication and recommendations to different user needs.
• Identify common questions, onboarding difficulties, and engagement barriers, sharing actionable feedback with internal teams to improve the member experience.
• Contribute to a positive, supportive learning environment by ensuring every member feels welcomed, informed, and motivated.

Requirements:

• Excellent verbal and written communication skills, with the ability to explain information clearly, engage users, and build positive relationships.
• A strong customer-oriented mindset and genuine interest in helping people access learning opportunities and achieve their development goals.
• A proactive and self-motivated approach, with the ability to take initiative, anticipate user needs, and follow through on tasks.
• Basic technical proficiency and confidence using digital platforms, online tools, and communication software.
• Strong interpersonal skills, empathy, and the ability to understand different learning needs and adapt your approach accordingly.
• Reliability, organization, and the ability to work independently while contributing effectively to a collaborative team.
• Nice to have: Previous experience in coaching, onboarding, training, customer support, or member success.
• Nice to have: Familiarity with learning management systems, HR technology, SaaS products, or digital training platforms.
• Nice to have: An interest in professional development, communication, coaching, and personal growth.

Benefits:

• Fully remote collaboration, offering the flexibility to work from anywhere.
• Flexible working hours that can be adapted to a freelancer's schedule.
• Opportunity to contribute to a meaningful, people-centered learning and development product.
• Collaboration with an experienced, friendly team in a supportive environment with flat hierarchies.
• Free access to the platform's training courses and learning resources.
• Opportunity to develop your coaching, communication, onboarding, and customer success skills.
• Freelance/self-employed engagement with an expected start as soon as possible.