Onboarding & Member Success Coach (Fully Remote)

Partner Company; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Training resources & courses

Supportive team with flat hierarchies

Job summary

Partner Company is a remote-friendly firm providing a digital learning and development platform for corporate clients. We seek an onboarding specialist to guide new members through their initial experience with personalized coaching, ensuring confidence and adoption of the platform.

You will deliver concise onboarding sessions, maintain proactive, customer-first communication, and serve as the main liaison during the early stage of each client journey.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-oriented mindset and proactive attitude.
• Basic technical proficiency with digital platforms and tools.

Responsibilities

• Help new members get started with the digital learning platform.
• Deliver short, personalized onboarding and coaching sessions.
• Act as the primary point of contact during the initial experience.

Skills

Verbal communication

Written communication

Customer service mindset

Technical proficiency

Job description

• Help new members get started confidently with a digital learning platform.
• Deliver short, personalized onboarding and coaching sessions.
• Act as the primary point of contact during the initial experience.

What we're looking for:

• Excellent verbal and written communication skills.
• Strong customer-oriented mindset and proactive attitude.
• Basic technical proficiency with digital platforms and tools.

Why work with us:

• Fully remote collaboration with flexible working hours.
• Supportive team environment with flat hierarchies.
• Free access to training courses and learning resources.

Partner Company

They provide a digital learning and development platform for corporate clients. They are a collaborative, people-focused team with flat hierarchies and a supportive environment.